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OVO Energy: Pursued for someone else's debt
I'm at a bit of a loss as to my rights and what to do next. I was contacted by OVO Energy by post and the letter stated Notice of Intended action of £520.97. The bill had my name but was for a top floor flat in the building. I live on the ground floor. The letter also stated that they had tried to contact me several times…
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OVO Energy refund - no longer a customer?
Hi, I've just received a cheque from OVO with no explanation of what for except that apparently, I asked for it (pretty sure I didn't?). I did read that OVO were issuing refunds for misbilling people (I'm an ex-OVO customer) but those refunds supposedly went out in January? Is this a scam, or have OVO just taken their…
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Neon Reef Variable Tariff
Thinking of switching to Neon Reef. But the variable tariff concerns me. It could go up massively could it not ??
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Utility point is Just Up 20 Autumn Renewal v2
My Utility Point Just Up Renewal July 19 v2 ends on the 4th Nov and I am in a conundrum as there doesn't seem to be any decent fixed deals out there that are that competitive with a good rating. I have been happy with UP but this new Just Up 20 Autumn Renewal v2 is their cheapest offer, but still a little more expensive…
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British Gas: Advice on Ofgem Guaranteed Standards
I'm having some problems with British Gas and regret switching to them. But I'm not sure where I stand - so I thought I'd ask on here. The main thing is that they're refusing to pay compensation for missed appointments to fit a smart meter (so far they've been a no show for two; leaving me sat about twiddling my thumbs).…
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Utilities rip off
Just looking for some advice here, basically I moved into a property and I signed up to an energy provider, as you do. However, before the switch was completed I was automatically put on Npower for the first month without realizing it or who the provider was. And obviously, I was put on the cheapest tariff. The standard…
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Old storage heaters
Does anyone know how I establish the wattage of my storage heaters. They were installed around 2001 and they are different size dimplex. I want to establish running costs. Thanks in advance.
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Gas Meter but no Gas?
Hello, I'm a tenant and have just moved into a new property. They told me I only need to pay electricity, but that gas used to be at the property but hasn't been for years. The energy company says I have to pay a standing charge every day, just because there's a meter there, even if no gas is provided. Someone on the phone…
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Switching to Avro
I am in the process of switching to Avro - is it normal that even though they are not yet supplying the property they have started taking the direct debit?
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Avro smart meter support
Given that smart meters are supposed to help save consumers money I felt this was relevant. I recently switched to Avro. Shortly afterwards I received a request to provide meter readings. I queried why my SMETS2 smart meter couldn't do that for me. The response was that Avro don't currently support smart meters. I figured…
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Inovation from Bulb
I've been looking forward to this for years. Our engineers are in your area in the next few weeks replacing traditional meters with smart meters. Your installation is free, Does this mean eco7 next gen. Smart Meters are being made available. t.i.a.
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Nabuh energy - Taken too much money in final direct debit
I left a tenancy on the 14th of August and after waiting for the next month for the bill to come in, paid over the phone to what I thought was the final amount. It wasn't until the end of this month that they sent me the final bill, which included standing charges for days which I wasn't there (up to the end of the month).…
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Ombudsman failure
What can you do if the ombudsman does not support your complaint even with clear evidence of supplier errors. I basically have over £9000 debt accrued over 9 Yrs since having an air source heating system installed by my housing association. I've shown the ombudsman that my supplier did not raise any alarms at my usage…
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Tonik owes me money
Unfortunately Tonik has now gone bust. I've contacted them probably 20x since January when I switched to them, as they were utterly hopeless. I'm a landlord and they failed to log my new tenants going in in January, and never billed them. I didn't realise they were still actually billing me, as the direct debit was from an…
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WHD day today 12/10
Not sure when Bulb will open this up. Though seems from gov Uk today is 2020/2021 Warm Home Discount opening day. Looking forward to re applying this year.
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Turning on of storage heaters affecting time of Economy 7 rate switch?
Hello folks I live in a small flat and I have storage heaters - and up to now they have not yet been turned on for the winter. Recently I've been watching my meter to see exactly when the switch from day rate to night rate happens and it seems to be around 1.27am and then continuing on the cheap rate until 8.27am-ish. This…
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Am I missing something or are EDF double billing electricity and gas units each month.
Example of an EDF electricity and gas bill. Electricity previous reading 6296. Electricity latest reading 6546. Billed for 250 units as would be expected. The following month's bill reads. Electricity previous reading 6546. Electricity latest reading 6596. Billed for 50 units. The previous month's bill included the cost of…
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Panel or storage heater
Good afternoon. I need a little advice pls if you can? I recently removed an old faulty storage heater from my lounge in my flat. The room size is approx 15m2 but not sure whether to replace the heater with storage or panel heater? We are presently on economy 7 My lifestyle is me and my kids are out all day working/school…
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Heating Went Off,With Smell off Gas at Meter
Hi my son moved into this rental
flat 3 weeks ago. It is on the ground floor of an old block, and you would say
it has seen better days. It was for short term as he is flat is still awaiting completion,
but that’s another long story. Anyway, the flat is very cold and
damp, so he has the central heating on most of the time.…
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Dual rate meter/smart meter
we have a dual rate electricity meter and an immersion water heater. Would like to change to single rate and a smart meter. But our current provider (Bulb) says they would charge £120 to change to single rate and can't install a smart meter since it is not compatible for an immersion boiler. Is the latter right ? And are…
