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Energy

Archives for September 2020

No Longer Qualify for Warm Home Discount !?
For as long as I have lived in my flat I have qualified for the yearly Warm Home Discount of £140. My only income is Income Based ESA (Long term) I had a prepayment Meter with a key but liked the idea of a smart meter. Utilita were the only company offering me a smart meter, so I moved to them earlier this year. I now find…
Worcester Boiler 35l Fails to heat properly.
Had new Bosch/Worcester fitted. It is not heating the upstairs rooms. Previously had a Vokera and then Baksi [over the last 20 years] with both heating the entire house with no issues [this despite being "inferior" boilers]. The Bosch approved fitter says he is not sure what the problem is but mumbles about "balance". I…
Electric Money Saving Idea?
Hi, Not sure if this is the right forum, but thought I'd try here as it is a money saving question. I currently use around 600 kWh per month (around 20 kWh per day), I also have just got a EV which I estimate will add a further 166 kWh per month. I do not have solar and do not think I will be getting it. However, I am…
Switching IHD off each night?
I have now plugged my British Gas smart meter IHD, as well as a lot of other things, into a "smart" extension lead that is switched off every night.Will this end up causing any problems with the IHD and its connection to the smart meter?
Green Homes Grant scheme quotes
Hello, I am trying to apply for the "Green Homes Grant scheme" and went through the process here (https://www.simpleenergyadvice.org.uk/energy-efficiency/your-plan). At the end it stated that "Download your plan and contact installers to get quotes for the improvements that you have selected." Is there a list of approved…
British Gas - moving house bill - and threat of cost of debt collection
I moved in to my house on 17 July. The gas and electricity is with BG. It was my intention to move the utilities. The bill from BG was not clear and indicated that it was charging for usage before I took ownership of the property. It took them a while to grasp that I was not responsible for bills pre 17 July. However, the…
british gas and payg meters
ive recently moved into a flat with payg meters with british gas, was told i had to wait 28 days before i could ask for them to be removed, fine. today is day 28, got onto virtual chat, only to be told that i failed the credit check with experia! (did my own free check and my score is 966) so its all a con! how do i get…
Don’t have bulb smart gas meters installed, they don’t work.
Had my smart gas meter installed a few days ago. I am not seeing readings yet so thought I would ask how long it takes. This is the email I got back! . Why are they installing meters they know are faulty and why are they not installing ones that work. Where do I stand legally since I have been misold something? “We have…
Dedicated email address/contact number for BG please (customers transferring from Ebico/Robin Hood)
I am an Ebico customer. I can see BG tried to email but can only see the header. None of the content/attachments. I need to contact BG to ask them to resend to an updated email address so I can see what their offer is so can make informed decision to move or not. Ebico account setup to correspond all by email so hence not…
Ideal logic 30 combination boiler
tried to set up the heating last night . Bleed all the rads , topped up the pressure and set the boiler timer . Everything was fine last night , but this morning there was no heating and hot water is fine . Boiler screen says “going to standby “ any ideas please
How to switch from Boost!
Have purchased a property that has Boost suppling their electricity and gas! As a PAYG provider, I know it’s not cheapest. I’m wondering how I can leave, and what’s the best way to compare? Apparently Boost don’t make it easy on their customer to do so! This is actually the first time I’ve ever sought to switch suppliers,…
Avro Energy
HiCan anyone tell me why Avro Energy is no longer showing on the Cheapenergyclub?
How do British Gas stay in business?.... 3 months and Im still not on the contract I signed up for.
I signed up in June for the "British Gas - Energy and Home Services Jun 2021v3" deal, three months later AND IM STILL NOT ON THAT CONTRACT I SIGNED UP FOR. During this time * Wasted 8 days while BG tried take over supply of the property utilities. Granted, my lack of knowledge contributed, I’m a first time buyer, I didn’t…
SSE 3 Rate Tariff. Day, Night and Stored Heat Energy rates All the Same??????
A friend has the above tariff. 1 Year Fix Super Deal (1 rate). Day energy. Night energy. Stored heat energy. All 17.52 SC 21.97 Thank you for all replys.
Ebico to British Gas Confusing Letter re- Zero Fixed Promise.
Hello. I am on Ebico Zero Fixed v3 til this November. Gas and Leccy.Pay by quarterly bill. Got a letter from BG .'.our promise to Robin Hood customers,we'll beat your existing RH tariff.Switch by txt , coupon or phone,no exit fees.If you don't want to move to BG choose a new supplier within 30 days of this lettter (18 Sep)…
Help with Storage Heaters & Economy 7
Hi all,First post on MSE. Glad to be here.Just moved into a new flat. It has 4 storage heaters. I didn't know how they operated until a few days ago.I can confirm I am on Economy 7. My meter has two readings, R1 and R2, which correspond to day and night. So far, so good. Now to the heaters... Am I correct in saying the…
Shell Energy wrong smart meter wrong property
Hi there, Hope this is the correct place to post as it's a rather random one. I'm currently with EDF but I went to submit an updated meter reading back in July and noticed that a Shell smart meter had been installed on my gas supply. I currently live in a rental property and my landlord (who is with Shell) has for the last…
Massive electricity bill SSE
Hiya, Can anyone help please? We have been with SSE for around a year and a half. Unfortunately my partner has only just told me how much he's been paying for electricity (only) £94 a month. We live in a one bedroom apartment in Somerset. Anyway, we had checked the online app together around a month ago and a credit of…
Comparison Lies
I called my dual fuel energy supplier and received data regarding my usage - I asked for my yearly consumption of gas and electricity - to assist with seeking a new deal and switching supplier. I entered my yearly consumption into MSE comparison to search for a new deal. The deal did look too good to be true, and it was,…
Smart Meter with Economy 7
Does anybody use Economy 7 on a SMET2 meter? I've always used Economy 7 electricity, I have solar cells for day use and run heavy appliances at night giving me a conservative saving of £100.00 p.a. over single tariff End of August I moved to Shell Energy and as advised by them got a smart meter installed on the 22nd Sept,…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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