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Hot water tank replacement
After some advice: Had a new hot water tank installed and I have a problem with the hot water. I set the timer for 2 hours to get "hot water" anything less, is just lukewarm. (previous tank was on for about 1hr 30m and the water temperature was fine. Firstly, the engineer advised to increase the tank thermostat from 60c to…
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TONIK
I asked, through Money Saving Expert website, to be transferred from Octopus to TONIK. This transfer, according to Octopus, happened on 6th Feb 2020. Since that time I've had no meaningful or relevant replies (simply automatically generated emails), to my emails from TONIK. According to MSE site my application is being…
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'Hive Active Heating' thermostat (etc) offers
Last year I was mulling over the idea of getting a smart thermostat, and set up a couple of price alerts using (the most wonderful) Camelcamelcamel. Along came Black Friday, and some decent reductions on Hive and Google Nest heating kits. Although the price was historically very good (e.g. Hive kit £150 including…
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Should I get SSE to install smart meters BEFORE switching to Utilita?
I'm with SSE with a credit meter for gas but a prepayment meter for electricity. I want to switch to Utilita, both with a credit meter. SSE have sent me a letter offering to upgrade my prepayment meter to a smart meter. What's the best course of action, please?
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EDF prepayment smart meter
EDF are offering free installation, but are they installing first or second generation smart meters also what are the tariffs like for prepayment customers. Do you get only 1 option or can you choose.
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MPAN number question
I need to enter meter readings online and need to enter the MPAN number first. I know the number can be found on the bill but I don't have a bill. I have found a letter with MPAN: followed by a 13 digit number and another 13 digit number underneath it, 26 digits in total. Everything I've found on Google says the MPAN is a…
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Smart meter
So after finally struggling to get this in the right place, which I hope I how have. So my electric meter has stopped. Only noticed after the latest bill showed my electric charge as £11.00 and I realised the reading I'd given was the same as last quarter. I then looked at the meter again and it hasnt moved. So British Gas…
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Suppliers who use smart meters
Hi, I'm getting increasingly fed up with Bulb not using smart meters and taking an age to roll them out. I already have smart meters, although i believe these are an older type and not usable by all/many/any. I'm really fed up grovelling on my knees in the garden with a torch to get a reading from the gas meter. I'm…
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How often should an energy company bill me?
Hello all. My aunty was switched to EDF energy when Toto went bust in October 2019. Since then she has continued to pay her standard monthly direct debit and the remaining credit balance from Toto was moved over. However EDF have yet to supply my aunty with a bill for the time she was been with them (which I believe to…
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British Gas - Smart meter issues
My smart meter display stopped working last week. I cant get a balance at all . The monitor reads connecting to smart meter. The problem is i dont know when to top up and if i top up , how will i know if the money has gone on to my account. I have contacted them 3 times now. They told me to turn it off for 24 hours and…
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ovo simpler energy
Am trying to help someone out with their bill and the answer to this question would I believe help throw some light on it. Would the higher tier price rate for simpler energy variable, have been higher than an ovo standard non tiered variable rate, so that ovo could offer a cheaper rate to the customer who was willing to…
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Boiler Grants - Costs
Hi, We've recently become eligible for a Boiler grant and so I got E.ON round for a survey last week. From reading other peoples experiences it seems most people have only had to pay the advertised £240 for a new boiler. Now, I know very little about the costs but nothing there jumps out to me as beyond what would be…
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How can I get rid of this meter?! It’s costing me a fortune.
Hi I am at my wits end and don’t know what else to do! I bought my first flat over 2 years ago. It had a prepayment meter which covers electricity to both heating and power. At first I quite liked it but over time I’ve realised it’s costing me an absolute fortune. During cold days I have to put up to £10 a day on it, less…
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Switching with an Aclara SMETS2 meter
I switched to Ovo in around Feb 2019 and they fitted Aclara SMETS2 meters for both gas and electric (including switching from E7 to standard). In about November I realised that the readings weren't being transmitted to the IHD but thought nothing of it as we don't really use it (so could have been the case for a…
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Two electric meters
Hi, I have 2 electric meters, one in the house that is recognised and the other is in a detached garage which is little used. As the garage meter uses about 10 units max a year I was on a zero standing order tariff which was great until the supplier introduced a minimum charge. I have tried to switch supplier but because…
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Partial underfloor electric heating
Hi, I have no experience of above, but maybe looking to buy this https://www.rightmove.co.uk/property-for-sale/property-76826182.html Looks like this system when into the new bits when they improved How efficient/costly/'immediate' is this type of system ? Can't see why they didn't put in extra rads. Any…
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Switching
Hi Newbie here looking for some information. I am switching from Boost to Bulb hopefully Dual Fuel, Bulb have sent me an email saying the switch has been delayed, because of the way Boost has labelled my electricity meter with the national database. I am to contact my supplier to change my meters profile class. Im not sure…
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Government funded boiler
Hi, I need some help around the government funded boiler, last year beginning of 2019 the boiler in my rented property was condemned, the landlord at first wouldn’t do anything, then she contacted me asking if I would qualify for a free boiler from the government, at that time I was, due to me sorting it out I managed to…
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MSE Energy Club - details not uodating
I keep getting alerts on MSE Energy Club that I'm paying too much, but based on incorrect information as to what tarrif I'm on (it shows a tarrif I've already moved away from.) However when I log into my account it shows my correct tarrif details. Does anyone know why this might be? Thank you.
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When Can I Switch Energy Suppliers
When can I switch energy suppliers? the date my current deal finishes is 24th April. To avoid the leaving fee, do I need to wait until then to start the switch, or can I start it earlier? thanks AMLP
