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Energy bills regular monthly direct debits
I live on a (very) low income and, in order to budget more easily, I want to pay the same amount in bills every month. My energy bills - of course - fluctuate throughout the year and in the winter become unaffordable - I have heard this referred to as "fuel poverty". Does anyone know of an energy tariff where you can pay…
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Eversmart Error - Who is Responsible ?
I was transferred from Eversmart to Utilita on 18th September 2019, and left Utilita as soon as was possible after that. In November I received a final credit account from the people working on the Eversmart accounts, and in December a final credit account and refund cheque from Utilita. This incorporated the Eversmart…
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One Bedroom Flat - HIGH energy bill! HELP!
Hi, My partner and I are with Spark on an economy 7 tariff. We are in an old building and we don't have access to the meter readings but our maintenance guy sends them to us each month so we're assuming they're accurate. From start date 2nd Dec - 26 Feb last meter reading, we have racked up £545 worth of usage. Yes it is…
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nPower misleading info
I can understand the need to 'push' uptake of smart meters. I don't understand that nPower keep on making appointments for me, only visible if I logon to my account (no email, text or letter), then, when I cancel I get an email saying 'All energy suppliers are
required by the government to roll out Smart meters to every…
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No replacement parts for Worcester Bosch boiler?
Just had an engineer out (from the firm that fitted our WB 28 Si nearly 19 years ago) who said our heat exchanger is knackered. He showed me where it has started leaking in more than one place and the fins are corroded and blocked. Fair enough, it's done us proud over the years. He said you can't replace the exchanger -…
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Dispute on Gas reading.
Good Morning, Could do with some support and advice please. In June last year my Dad passed away but we kept the gas/elec account running as normal as the bill came out of a joint account. On Nov 1st 2019 we moved out and as per expectation I gave a final meter reading. Now almost 4 months on I have received a new revised…
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Gas Meter install Scotland
Hi I'm thinking of getting a gas meter installed in my property, who do I contact please?
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Blank gas meter
Hi In May 2019 I transferred onto smart meters. The smart meter monitor in my home didn’t work so I had to send meter readings, however the gas meter was blank. I contacted the company who insisted on sending instructions of how to read the meter. No matter which buttons I pressed I couldn’t get a reading. I contacted the…
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What does this MSE warning mean?
It's time for us to switch and I'm minded to move our dual fuel to Yorkshire
Energy, which has a good price and an average 5-star rating from 65 reviews on MSE's
Cheap Energy Club, which is a good and trusted resource. But the Club warns: "Important: While it has a good
service rating, it's a small company which hasn't…
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Closing AVRO Account and Final Bill Issue
I left Avro at the end of January 2020 due to price. I had switched to AVRO in April 2018. In April 2019, with an account credit of £179, I stayed with AVRO but switched to a cheaper tariff. I agreed to have the credit in the account applied to a reduced DD from the quoted monthly amount of £211 to £197. In subsequent…
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Can you stay with the same provider when using a comparison site if a better deal is found?
I'm with Scottish Power and my current deal expires soon. They have offered Super Saver April 2021 B3 as my new deal. On searching on Cheap Energy Club I found one of the best deals was Super Saver April 2021 B4 from Scottish Power. This works out £24 per month cheaper and £25 cashback! So my query is can I use the…
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Utillita knocking at my door
Just had two men from Utitila knock on my door re a smart meterConversation went something like this... Two Utillita men just knocked on my door. Showed me ID... went on to say I am showing as on a pre pay top up flashing his Ipad and my home address on it... I said yeah... he then went on to say I have to go to shop to…
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Switching isn't always what it seems!
I am a customer with Shell Energy - formally First Utility, and have been for 5 years. I kept switching tariffs with them as they were good on customer service and the price for dual fuel by direct debit monthly, was okay. My tariff ended at the end of February so I researched through Money Supermarket. I selected a deal…
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Switching Energy Problem
Is it just me? Well I've followed the advice and changed energy supplier only to find that both my existing supplier and new supplier have taken direct debits this month. As I'm on Universal Credit I now have only £140 left for the rest of my bills and food for the month. The new supplier says that I should get money back…
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Scottish Power want £2800 I dont owe them. What to do?
Since Scottish Power took over my electricity account from extra energy in November 2018 they can't get the bill right. The property has two meters and briefly the standard and the low rate are round the wrong way on one of them.. Months and 13 emails with photos of the meters later they haven't sorted it out. I've invited…
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Economy 7 - move to standard meter before or after switch
I currently have a econ.7 meter that is not needed (central heating installed yonks ago). I've been on standard rate for about 4 years (through my own laziness) and am finally trying to move...herein lies my problem. I have asked my current provider to swap the meter to a standard meter, however they are trying to tie me…
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Wales and West GAS - £600 for to move meter 1m
Hello, I have had to convert my Garage for additional space in my home. My Gas meter was located in the garage and now it is a useable space and Gas meters indoors are frowned upon with potential leaks etc.... I thought it would be best to move it outside. I have fully installed the meter box and exposed the outside pipe…
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Western Power - Charge to move Unsafe Meter +£300
Hi Everyone, I am being quoted +£300 (estimate) for moving my meter to a Safe Location in my house which is 1.5m higher than its current position. this meter has been in place for over 30 years (put there by Western power or nationwide eclectic board at the time). its located in the pantry 200mm from the floor and…
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E.ON not accepting Direct Debits from Nationwide BS?
Called E.ON to give them my new DD payment details - Nationwide FlexPlus (current account) starting with 07-08-06 sort code. But they said their system doesn't recognize that sort code. After he spoke to his supervisor , he said E.ON can't setup DD payments from a building society??!! Someone please tell me this isn't…
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Eon / Uswitch. Who failed to set up the direct debit?
Hi all Recently switched to Eon and discovered that the direct debit had not been set up and we had been paying higher charges, sorted now but during the call Eon blamed Uswitch for not setting up the DD even though in one of the first emails from Eon it states that Eon would advise soon the direct debit details so they…
