Eversmart Error - Who is Responsible ?

Steve_66

I was transferred from Eversmart to Utilita on 18th September 2019, and left Utilita as soon as was possible after that.
In November I received a final credit account from the people working on the Eversmart accounts, and in December a final credit account and refund cheque from Utilita. This incorporated the Eversmart credit, although a lot of it was eaten away by the higher Utilita tariffs.
I have now received an email claiming that a mistake had been made on the Eversmart accounts and the original credit balance was overstated - implying that there is an amount now owing. They say someone will be in contact to "discuss" this further as soon as possible.
My old Direct Debit instruction was cancelled after leaving Utilita.
As I accepted the refund amount on the closing account, I would appreciate any advice as to whether they are now entitled to pursue an additional balance some 6 months later ?

brewerdave

Could be an attempted s.c.a.m. However, in any event ,refuse to discuss over the phone and demand a fully itemised explanation before even considering any further actions.

Steve_66

brewerdave said:

Could be an attempted s.c.a.m. However, in any event ,refuse to discuss over the phone and demand a fully itemised explanation before even considering any further actions.

Thanks. The email is definitely from their genuine email account - same address and name of staff member as when they sent the final credit account. I'll certainly want more detail from them, but just wanted to get straight in my mind who is responsible for an energy company's error if the amount claimed is correct.
All they've sent at the moment is a revised (lower) credit account. I imagine this will be passed to Utilita who will then send a revised bill.

Stratus

Was the Eversmart credit calculation right or wrong? Or don't you know?
Did you download your last Eversmart bill before they were taken offline? What credit did that show? Was it based on actual meter readings?
Did you take a meter reading on 18th September when Utilita took over responsibility for billing?

Steve_66

Stratus said:

Was the Eversmart credit calculation right or wrong? Or don't you know?
Did you download your last Eversmart bill before they were taken offline? What credit did that show? Was it based on actual meter readings?
Did you take a meter reading on 18th September when Utilita took over responsibility for billing?

I do have copies of the final bills from the website before it closed. Everything seemed to be in order at the time and the final credit account was based on actual meter readings up to 18th September.
Looking into it more, it seems their claim relates to a payment that was made at the start of my time with them in September 2018, but refunded in the same month due to a delay in the start of the contract. They now appear to be saying that the final account in November 2019 didn't take account of the refund. 

Stratus

I would avoid "discussing" too much with them and just ask them to issue you with their revised itemised bill and check to see if it is correct.
It took them 4 attempts to get my bill with them correct. They appeared to be issuing them without having the full data from Eversmart. Their first bill wanted £129 from me. The final one 22p.