-
economy energy refund
hi have just recently left this company and as with many other customers we are owed about £500 credit do I cancel direct debit from bank as I have been reading that they have taken direct debits off people when they have left the bank said if you cancel direct debit and you are due refund this is how they would pay refund…
-
warm Home discount scheme
if a supplier went bust before paying out on this scheme -would I still receive the payment due as a guarantee and who would be responsible to pay me
-
British Gas renewal or New Customer?
Hi all, I’ve had a BG Homecare agreement for several years but they seem really reluctant to negotiate the renewal this time. No call outs in 18 months so don’t understand it. They want to charge 80 more this year! Looking at British Gas online they quote me 200 not the 400 renewal. Speaking to a quite unhelpful lady I…
-
OVO undecharged
I just got an email from OVO stating that they've been charging me the wrong rate since April 2017 and I've therefore underpaid by nearly £100. They say they are going to write this off and they'll send me details of their current tariffs for me to chose from. Having a look back on some of my bills it does look like my…
-
Wayleave compensation
I have purchased a property that has electricity poles and wires crossing the land. The previous owner was receiving a wayleave payment, although only seemed to realise they were entitled in the past few years as they had the six-year backpay as well. Whilst looking up who to contact to advise a change of name I came…
-
Eon Bills suddenly increased
Hi, I switched Energy Provider using a comparison site to Eon. I signed up to a deal that promised a fixed price for a year (around £40 per month gas and electric). However a couple of months ago Eon sent me a letter saying my bill is going up to to £120 a month. Admittedly I had not given them a meter reading since I…
-
Challenging an EAC (in relation to OFTM)
Does anyone know how you find out what your "Industry Data Base" Estimated Annual Consumption figure, details of calculations used to reach it or how to challenge it if it's incorrect? Outfox the Market are insisting that the figure they have been provided with is double (almost to the unit) my actual consumption for the…
-
Comparing energy suppliers
I have gone through the comparison site & decided I was interested in First Utility however from originally showing as saving £169 a year I saw that it changes to 0 change as I already have Smart meters installed. Why would one of the questions in the survey not include Do you have smart meters involved to give a proper…
-
npower 25%+ price hike
Hi everyone, Just after some quick advice if possible. I am on what npower calls a "complex meter". In actual fact, there are two meters: one for heating and the other for general electricity (TV, lights etc). I was told when I moved in that the heat meter must be kept on the standard tariff, but that the general meter (on…
-
Electric only flat - Unvented hot water cylinder not used for over 6 months - other options?
Hi I just bought a 2 bed flat, and there is a Santon premier plus - Model PP170E unvented hot water cylinder already installed. The flat was build in 2004, so I guess the UV cylinder is about 14 years old, and one of the immersion heater is broken, looks like the electrics are burned out, I can see slight burned mark on…
-
final meter reading delay with validation process
Hi - Can somebody update me on this. I switched from Eon to Yorkshire Energy at the end of September. I gave my meter readings which then had to go through the validation process... Still waiting... I've had an estimated final bill from Eon back in October which I'm sure I still have more money to be refunded. YE have sent…
-
First meter read after switch
I am taking part in the latest Cheap Energy Club 2 year switch to Green Network Energy. The switch from my current supplier, Outfox, takes place on 8th December. I have been asked by Green Network to provide opening readings today. Is that correct as 5 days before the switch seems to be too early. I don't want to be…
-
I chose to switch to a cheaper plan with British Gas to keep my WHD
There were 3 companies with higher savings, but two didn't offer WHD, and one only offered it with the Pension Credi part. I was already successful in applying for it with British Gas on my starter tariff, and the tariff from them with the most savings was £101 saved, compared to about £150 with the two that didn't offer…
-
Free meter change suppliers
Is there a list of suppliers which exchange pre-payment meters for free? And a list of suppliers who charge and there prices? Reason i ask is because im helping a couple change there supplier (Utilita), they are on pre-payment meter but have no debt. The deal they are on seems a bit pricey when all things added up. So…
-
If I Switch Warm Home Discount?
Hi, I qualify for Warm Home Discount. I applied to my dual-fuel supplier British Gas. If I were to switch supplier, would I have to re-apply with them. I wonder if I'd lose my WHD by moving? Thanks in advance.
-
Gas central heating bills
Gas central heating/hot water bills guidance Read your gas meter at least each month. This helps you budget and check your suppliers statements. Submit your your meter readings every month and take a photo of your meters. Gas meter reading for November 2018 31/10/2018: 29882 30/11/2018: 30016 m3: 134 Convert m3 to kWh…
-
HUGE increase in energy usage
Hi I am with Octopus and live in an all electric flat with my son. We are not in during the day (work/school) and usually use no more than 90 kWh of energy on the night rate. I send Octopus monthly meter readings. I just had a look at the meter to send them the readings for December and the night rate has jumped 735 kWh…
-
New home owner
Hi everyone, My wife and I have just bought our first home, and as it stands the house is very run down and requires major works. One key thing the house is lacking in is insukation. I can see from previous searches that there were a few government grants for heating and insulation, however I cannot seem to find any…
-
blank gas and electricity meters
Sorry if this is already a post, we switched from npower to Yorkshire energy about 2 months ago. We had smart meters for gas and electricity. I just went to read them for the first time since we switched, and they're blank. What does this mean? How can I tell how much energy we've used? tyia
-
I left Outfox The Market at midnight
I officially left OFTM at midnight :j 1. I wonder if they will try and take my next regular DD even though I’m in credit and have left? 2. If they do take the DD anyone like to guess which of the many amounts they’ve told me, over the last few weeks, it will be for? 3. Any bets on how long it will take them to issue a…
