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Easiest to use comparison site
I've previously used Uswitch and tweaked the dates to get them to compare exactly but now they've made it harder as you have to click through each option so see exit fees etc. So I tried moneysupermarket which will compare just the two tariffs, there I saw different results to Uswitch. Then I tried comparethemarket which…
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Help with energy supplier
Hi there, Im new to MSE forums so hoping for some good advice. At the moment my enerergy supplier is boost energy for Gas and Electricity on a PAYG smart meter. What are my options for moving suppliers. I owe no debt on either Gas or Electric, so really have no reason for being on a PAYG meter. Just basically want to…
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Utilita
Is it just me or is Utilita the worst Customer Service ever! 1 out of 10 score.:eek: Phones not answered in under 40 mins. On one occasion I was on hold for over 2 hours. App and website don't work. So you can't see actual usage, credit or payments made. I've only been them for 5 months and it has been very stress full and…
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Gas/Electricity for vulnerable family without credit history
Hi, I'm part of a charity helping a vulnerable family into housing and work. They will be able to look after themselves and the idea is to make them independent and self sufficient. They are capable of paying bills on their own and do not need top up keys, the house has normal readers. So my question is do you know of a…
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Why is my gas bill so high?
Good afternoon, I live in a 3 bedroom terraced house, large dining room and small living room with my husband. Only the water and central heating is run by gas. We keep our doors closed when the heating is on. Heating is set to 18degrees from 6pm-9pm but we cancel this majority of the time at 8pm. We wear extra layers at…
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Storage Heaters
Hi, I've recently moved into a house with storage heaters that are on SSE's Standard THTC tariff. I'm considering changing to an Economy 7 meter so I can shop around for better rates as the THTC meters seem to be specific to SSE who appear quite expensive. Anyways, I have a few questions that I hope y'all can help me…
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Best switching strategy
I'm coming to the end of a Scottish power fixed 12 month deal Ends 31/1/19 with £60 exit fees Next week is the earliest I can switch without penalty So the gamble is switch as soon as I can but pay the extra prices hike for longer or wait until later in January 19 and risk prices even higher. I'm tempted to look at a 2…
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Economy Energy
I switched my account from them in July 2018 to Igloo. Still awaiting payback of over £100 from Economy Energy. emails, calls compliants - all to no avail. This lot are stealing. Igloo energy then upped the rate within days of my taking up my energy account with them. Not really impressed with the whole energy saving part…
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Credit Refund from Green Network Energy
I'm in credit with Green Network Energy by £200+ I called and asked if that money could be refunded, but was told that while it is possible, my tariff would have to be reassessed, and that my bills would then be higher, due to it being winter. That doesn't seem fair to me. Is there anything I can do? Thanks.
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Energy debt
Hi I am new to this so sorry if I make any mistakes. My daughter is about £575 IN debt with Scottish power and is on prepayment for her energy. If we were to pay off her debt is it possible to get her on a normal meter as of course this is a lot cheaper energy, I look forward to your thoughts, regards LC.
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"Prepay is cheapest"
After a year of trying to get EDF to switch me from prepay to credit meters, I've just had a conversation with them and they verbally swore to me that prepay meters are the cheapest energy I can get, cheaper even than credit meters. Is this really true or am I being played for a fool?! I'm on the BIue+Fixed Prepay January…
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Extra Energy customers sold out
It seems to me that Extra Energy customers have been sold out by Ofgem , why Ofgem Thinks it is in The customers best interest to gift 108,000 accounts to Scottish Power is totally absurd . As a Extra Energy customer I got an email from Scottish Power instructing me to submit meter readings and then sign up to a new…
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Business electricity
Hi, I'm stuck in a contract with an awful deal that's currently being looked into by ombudsman. Does anyone know if it's possible to say I'm having to leave the business as this one bill is to hight and transfer it to a colleage to then be able to swap to a provider with a more realistic and affordable rate? Getting so…
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Nightmare Switch from Solarplicity to Outfox the Market
Solarplicity had never set up big enough DD, nor reviewed to change it, so balance built up to £57 at time of switch. Despite an email saying any balance would be taken with final bill I only accidentally discovered they were holding me hostage and would not let me switch till balance was paid. Paid balance and it took…
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How to contact Head of British Gas
Does anyone know how to contact the Head of British Gas please? pinkcloud
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Which heater would be best for me?
Hi everyone, We have a room in our house that is a little bit colder than the others and we are looking for supplementary heating options which will not break the bank. It's an L-shaped kitchen/diner/conservatory combo, totalling around 50sqm. Had a thermometer in there for a month or so, and it seems to lose around 1ºC an…
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Extra Energy account details
With Extra Energy going to the wall I'm waiting for Scottish Power to set up an account. The problem I have is that I cannot access my EE account online and am therefore unable to see my annual usage details and the amount I was in credit. How can I check Scottish Power acknowledge the correct amount of credit? Any…
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Right to change billing date with Solarplicity?
Hi I am having a nightmare with my energy supplier Solarplicity, I could write a tome on all the problems but the one that I am having to deal with EVERY month is them billing me fake estimated bills BEFORE I have a chance to upload my meter readings (due to their systems and staff). I called them again yesterday which was…
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Richburns
I got threatening letter from them. just mentioning you havn't paid the bill Things to mention 1) They dont have my name on letter just owner /occupier 2)The account number they have given is not mine 4) They havn't even mentioned who is the energy provider (So i dont know where to chase) it's a new buid flat 3) I Called…
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Spark Energy £417 Bill.
Hi all. We've received a bill for a Month's electric bill of £417.31. We live in a one bed rented flat. All the rest of our bills have been between 50 and 90 pound per month. Not sure how this has happened? We don't submit meter readings we pay the average for our property. Our electric cut off a week ago and had an…
