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Nightmare Switch from Solarplicity to Outfox the Market
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Solarplicity had never set up big enough DD, nor reviewed to change it, so balance built up to £57 at time of switch. Despite an email saying any balance would be taken with final bill I only accidentally discovered they were holding me hostage and would not let me switch till balance was paid. Paid balance and it took over a week to lift the block on my transfer. Despite requesting switch in October it has not gone through yet. This is where I am thinking I have jumped from the frying pan into the fire. Out Fox the Market has given them the final gas reading but not the electricity reading, so old account not closed yet. So I have a DD still going out to Solarplicity and OFM have taken 2 monthly DD without opening my account! OFM have still not got their web capability up for setting up an online account! Customer services in both providers can ignore your request for info for weeks. As I am stuck in the middle I can't even switch to another provider.
MY ADVICE DON'T TOUCH EITHER PROVIDER
IN FRUSTRATION
HUGH
MY ADVICE DON'T TOUCH EITHER PROVIDER
IN FRUSTRATION
HUGH
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Comments
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I switched from British Gas to Solarplicity in April. Despite all the bad press British Gas has had, they were models of efficiency compared to Solarplicity.
It has taken seven months to get my first bill, for reasons too complicated to explain, some of them being incompetence on their part. They have a complaints charter which promises customer service within five working days. This is laughable. They don't deal with complaints at all.
Now I want to switch again but am profoundly nervous about what will happen when I do. Your accidentally finding you were being 'held hostage' is alarming. I"m at the point where I think courteous and efficient customer service is more important than the price of the fuel supply!
I feel for you. I really do.0 -
Helen_Beaton wrote: ». I"m at the point where I think courteous and efficient customer service is more important than the price of the fuel supply!
I feel the same. But how do you gauge the level of customer service?
I've looked at the Trust Pilot reviews for Eversmart Energy (whose customer service is dire). The overall rating is very good but when you look at the actual reviews, the ones marked high are for the company fitting the smart meters. Ratings for Eversmart themselves are very low, with many saying 'avoid'.0
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