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Scot Power - What is an appropriate amount of credit on a DD account?
I'm new to the idea of paying for energy by DD, and was just wondering what kind of level of credit is usual? I paid a bill in February covering several cold months, and I still have around £250 credit on the account. By the time of the next bill, the credit will be around £400. Is this normal, or should I be looking at…
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Best option?
Hey all, Really need to reduce my high energy bills (mainly gas) so was wondering if you can advise which is cheaper: A) Heating on low at all times B) Heating switched on at all times but adjusted at the thermostat (e.g - if I'm cold, put it up to 30 degrees and when I'm hot, put it to 0 degrees) C) My current method of…
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Have you tried to reclaim old bill credit?
Hi all, We've created a step by step guide on how to claim unpaid bill credit from your old supplier. This is a new guide but we need your help! Please let us know your feedback, as well as how you got on with your claim. Please share any tips that may help others too. Just click reply below to share your tips. If you…
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Eon duel fuel
Beware, I have found out today that since signing up for one single direct debit payment for my duel fuel, I've actually just been paying for the elecricity alone.......over the last two years! Eon are now looking into it and although they kept sending me an invoice for gas/elecric used and my predicted payment for the…
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Help: Energy leak, massive bill!
Hi all - this is my first time posting so apologies in advance for any etiquette faux-pas. In short, I'm trying to help my parents (in their 70s) who appear to have a problem with their electrics that has led to their meter readings going off the charts over the past four-five months (to the tune of several thousand, I…
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EON Chameleon SED pairing
Hi, Has anyone managed to pair a new energy display with their smart meter? I have been given a new colour display which came with some instruction to pair with my EON smart meter, but I can't get it to work. I press the blue and orange button together (on the smart meter), it then shows CODE so I enter the supplied 5…
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Scottish Power been charging me 2 rate meter charges
Just been on the phone to Scottish Power, and have been informed that I am being charged for a 2 rate meter (for storage heaters), (economy 7 also), even though we have gas central heating, and that is all the gas is used for. Do I have a case for being overcharged since 2011? J
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NPower - Can I request a bill
Anyone know if you can request a bill from their utility company? Our last bill was in December and our next bill isn't until June 2014. We're currently £396 in credit. We're trying to save for a holiday but we want to make sure we have enough money to pay the bills in June. If I could request a bill now then I could pay…
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npower direct debit 'wrong' from the start!
Twice I have tried switching from my present electricity supplier to npower, but both times npower have instigated a ridiculous direct debit. A comparison website came up with a direct debit of £2/month for low annual electricity usage of 150kwh. However when I received the new contract details from npower they came up…
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Scottish Power callback
Hi Does SP still have the request callback option. I've used it often before but can't find it now within my account. If it's there it's well hidden!
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EON Con
We moved house in Nov last year. Due to estate agents faffing, mucking us about and generally dragging their feet we didn't know till a couple days before that we were definitely moving. This meant we couldn't prearrange our energy supplier. As soon as we moved in I got onto MSE and started the process of shifting our…
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Dilemma- Caught between switching-Help
When my existing Scottish Power Contract ended I signed up to a deal with EDF. Scottish Power then rang me offering a better deal, I explained I had just agreed to switch to EDF but they said they could stop that happening and I could stay with them. They set their own agreement up but the EDF deal has gone through too.…
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EDF Website problems
Anybody else having problems on the EDF website, or is it just me? I got an email saying a new bill is ready but when I try to view my current bill I get a URL not found message.
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Baxi Solo HE18
Hi, Can anyone out there advise on the following, if you are gas safe engineer even better (hint hint!!).... Am potentially looking to purchase a Baxi Solo HE18 boiler and I am looking to find out what 'controls' are available for this in regards to having a timer (So that I can obviously set the time on when the boiler…
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First Utility and Ovo - any thoughts?
I'm being pushed by Moneysupermarket towards these two. Anything I should be aware of?
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I have a question about heating water
This question has probably been debated on this forum before so I apologise. We heat water for showering etc every day by turning the boiler on, heating the tank of water then turning the water switch off. I have heard from a friend that this is the most expensive way of heating water and that I should leave it on…
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Npower direct debit mistake
I just checked my current account and saw that Npower took out twice the amount they should have for my direct debit and made me go overdrawn (unauthorised). I need to speak to them as I am having problems paying my bills and want to go onto a quarterly bill instead. Have just tried to call and basically their lines are…
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BG charging wrong rate for years.
This is my first post, so I hope that it's in the correct place and that someone can help me. My Grandmother is 90. She has been with British Gas for her gas for at least 24 years. My mother happened to pick a bill up off the side the other day and noticed that she is paying business rates for her gas. She lives in a one…
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NPower, give me my money back please!!!
When I left NPower at the end of last year they only recorded my electricity switch, keeping my gas account as live but not actually supplying gas. I (foolishly in hindsight) was expecting a final gas bill so didn't cancel my dd and they happily took payments from me. So many errors since, including issuing a large bill…
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Problem Switching from E.ON
Hi guys hope someone can advise here, basically switched from E.ON to SSE for gas. Now there was a problem with the final readings going across from SSE to E.ON and so an estimate was sent across of 6348 the actual reading was 6335 as of January 18th. Since January 18th only 1 unit has been used (so you can see how low the…
