npower direct debit 'wrong' from the start!

rookie_2

Twice I have tried switching from my present electricity supplier to npower, but both times npower have instigated a ridiculous direct debit. A comparison website came up with a direct debit of £2/month for low annual electricity usage of 150kwh. However when I received the new contract details from npower they came up with a figure of £55/month. When I queried this with npower they could only change the dd after the contract had started. I cancelled.
Trying again with a different comparison site the figures were the same and npower came up with a dd of £55 again.
Have other members come up against npower setting a high dd when an accurate low annual usage is given.

matelodave

I'm not sure how you get it down to £2 a month - the standing charge is usually significantly more than that (£6-8 a month) before you even use any energy. I guess their system can't cope with such a low amount and is interpreting it as 150kw a month plus the standing charge plus a bit more for luck.
For 150kwh a year I would think that Ebico is the only viable supplier as they don't have a standing charge

silverwhistle

150kwh a year is less than half a unit a day, a 60 w bulb on for 10ish hours, for example. Can you check your figures/typing as otherwise we won't believe you, which is what seems (reasonably) to have happened with the leccy company..;)

sheffield_lad

imagine a thread where a utility DID take £2.


I can almost here the complaint going into the ombudsman lol

scaredofdebt

matelodave wrote: »

I'm not sure how you get it down to £2 a month - the standing charge is usually significantly more than that (£6-8 a month) before you even use any energy.

nPower offer tariffs where there's no standing charge if you pay by direct debit, for electricity at least.

The DD calculations system nPower use is hopeless. A six year old child could do better.