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Npower - unable to send me a correct bill within five months
I had an official complaint registered on 5th Feb with Npower but have heard nothing since then. I've also spoken to several members of the customer service team and none have any idea what is going on. I know they have 8 weeks to resolve the complaint before I can escalate it to the Energy Ombudsman but it's really…
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EON Heatwise: Timings for Tarrifs
Can anyone tell me what the timings are for the different tarrifs of EON's Heatwise Energy Plan6? We have afternoon (8.69p), night/evening (8.69p), day (?) and night (?) rates (as well as boost which we never use). We believe our bills for electricity are extortionate but we can't find another supplier who will support the…
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Hot water cylinder help
Hi, Just bought a house and when I tried the hot water, I am less than impressed. First of all, the hot water cylinder (Range Tribune HE) seems to have water dripping non-stop through a pipe and a funnel (which seems to be called an acetal tundish!). Not sure about the point of this but i dont think that having water run…
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Npower took over 8 months to produce my bill
I left rented accommodation back in June and it took until February for them to ask for payment, this is over 8 month later. Is this allowed?
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Spreadsheet for electricity meter readings/useage
Just wondering if there is a spreadsheet anywhere for putting meter readings into to calculate electricity useage please?
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Ethical dilemma over Scottish Power incompetence
Hi all Just received my first notification from Scottish Power for several months on the Online Fixed Price Energy September 2014 deal. Tried to analyse it, and although I'm a degree-qualified engineer with many years' experience in complex number analysis, I find it very difficult to work out whether I'm being charged…
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When Do Energy Companies Release New Deals?
My fixed rate energy deal is due to end at the end of the month, I've already done a price comparison and am considering the options available to me but wondered when the energy companies release new fixed rate deals, particularly Scottish Power. Thanks Ms Choc x
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Help please re supplier and overpayment
I am with British Gas and my old gas DD was £80 a month. I moved into a smaller property last year, and they put it at £60 a month. I got a bill from them in mid December, after paying 3 months worth of £60 - £180 altogether, (5th Oct, 5th Nov and 5th Dec,) and when I checked my account around 15th December, I was £110 in…
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Question about Cavity wall insullation and pension credits
Hello this is my first post on the forum, so forgive me if it's in the wrong place. I've been asked by a pensioner who has had one of those door to door sellers approach her about cavity wall insulation. She contacted me and asked if I could find out if someone who isn't on pension credit can have free cavity wall…
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Help needed translate final bill from npower.
This is what I received from npower. How your bill adds up Energy Credit from your previous bill £101.31 What you paid on the 11 November 2013 £107.00 What you paid on the 2 December 2013 £107.00 What you paid on the 1 January 2014 £107.00 Total cost of energy used £466.49 Refund on 11 October 2013 to be taken off amount…
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Help npower threatening me!
Apologies this is a long one! I rented a property, eight months ago, during my 2nd year at University and during that time I and three other tenants used npower. I thought it very odd that despite giving my landlord the meter readings when I moved out, in June, he never contacted me asking for the payment of the bills.…
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log burning fire
Hi everyone.. I'm thinking about a log burning fire for my living room. I have a back boiler which is years old and in may I'm getting a combi boiler installed. My question is...can I buy a log burning fire to heat my radiator's via the existing back boiler? Many thanks for taking time to rread my question....
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Scottish Power Issuing bills for Households with Pre-Payment meters
Hi All, I am having issues with Scottish Power, and let me tell you I'm getting extremely steamed over it. I am, and always have been, on a pre payment meter since I lived at my current address for the past 3+ years. About a year ago however Scottish Power sent me a bill for £88.44. I rang them about this and they told me…
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When to start my switch
I'm sure this must have been answered before, however my searching isn't finding the answer... My current fixed rate comes to an end on 30 April; I have a £60 penalty if I leave early, however I want to move to a new tariff as soon as possible after the 30 April. So, when should I initiate the switch to be 100% sure I do…
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eon energyplan
Hi I'm currently with eon for gas and electricity. I knew that I was in debit on my account, but as the house was going to be empty a lot we agreed to keep my DD at 71 pounds per month. The house has been mostly empty for over 6 months now, although I have left the heating on low constantly over Dec/Jan to avoid any…
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£500 in credit on final bill now n-power saying that's wrong
A while back, we switched energy company. We were with N Power. We then received a final bill from them which said we are £500 in credit. So called them today to try and reclaim this money and they are now saying this bill is incorrect. They are going to re-issue it within 28 days. Is this common fobbing off with n-power…
