Help needed translate final bill from npower.

Deltadawn_3

This is what I received from npower.

How your bill adds up
Energy
Credit from your previous bill £101.31
What you paid on the 11 November 2013 £107.00
What you paid on the 2 December 2013 £107.00
What you paid on the 1 January 2014 £107.00
Total cost of energy used £466.49
Refund on 11 October 2013 to be taken off amount left to
pay
£101.31
Total to reach us by 3 March 2014
£145.49.

Have I read this wrongly?
My husband has throat cancer. When I rang npower about this bill, they said they could not discuss it with me. I told her that my husband obviously could not talk to her. So she told me to send an email - which I did.
But replies take up to ten days.

This is the relevant part of my mail to them.

You have sent me a bill, stating that I owe you £145.49p.

I cannot understand how you came to that amount.
Going by page 4 - 'How your bill mounts up' - by my reckoning, it is actually npower who owe me money - £57.13p.

Credit from previous bill, and amounts paid, total £422.31p.
PLus - Refund to be taken off - £101.31p = £523.62p.

£523.62 - £466.49 = £57.13p credit to me.


Is npower correct. Or am I?
I would gratefully appreciate if somebody can sort this out for me.

SnowMan

On the surface it looks like Npower are correct.

The difference in your figures is whether the £101.31 is a credit or a debit.

Assuming that Npower did refund your previous credit balance of £101.31 back to you in October then the amount owed on the account (noting the previous credit of 101.31 can be ignored as it has been refunded) is

466.49 - 107 - 107 - 107 = £145.49

Pesto2606

I would agree

The previous credit £101.31 was the credit on your last bill that you've since had refunded to you.

It does look confusing however they have to show on your bill that you've taken that credit back. Else the bills would not concurrently add up

Deltadawn_3

Thank you both so much.
I have just checked the bank statement. The £101.31p was paid in.

I had better get a cheque off to them pretty quick.