Scottish Power callback

diy1950

Hi
Does SP still have the request callback option. I've used it often before but can't find it now within my account. If it's there it's well hidden!

Charis

diy1950 wrote: »

Hi
Does SP still have the request callback option. I've used it often before but can't find it now within my account. If it's there it's well hidden!

They still have the callback option, it's offered at the commencement of their answer if you press the option to speak to someone. However I reserved a call back this afternoon because they haven't replied to my email of 20th February but they haven't called back within the specified time. I'm still waiting, but not hopeful.

barncopxx

https://www.scottishpower.co.uk/account/click2call.process?execution=e1s1 they will ring back but not necessarily at the time you requested!

APM74

As of late they are an absolute nightmare to contact and their complaints process is a joke. Their facebook page is the best way I have found of getting any help.

Used to really rate Scottish Power, but am now leaving them in contract, with exit penalties just to get away from them. I have thankfully managed to negotiate credit of the early exit penalties due to their lack of response.

diy1950

Thanks all

I managed to request a callback when I rang this afternoon. It came through within the specified time (just).

Unfortunately, when I answered there was an automated voice and then I was cut off!

I am in similar situation to Charis. I sent e-mail 25th Feb and am still waiting.

We had new meter installed last month and the start reading was entered on my account as 477 instead of 4775 (why does it not start at zero?). If I enter the current reading I am going to get rather a large bill!