NPower, give me my money back please!!!

walshy08

When I left NPower at the end of last year they only recorded my electricity switch, keeping my gas account as live but not actually supplying gas. I (foolishly in hindsight) was expecting a final gas bill so didn't cancel my dd and they happily took payments from me.
So many errors since, including issuing a large bill for the period when no gas was supplied, sending a reminder against that bill for an amount almost 3 times the bill balance, not fully completing the closure of the gas account only last week. It's now been passed to a dept with no customer contact who will take "as long as it takes" to close the gas account before the correct final bill can be issued.
Meanwhile, they hold onto £375 of my money and there's nothing I can do about it....Yet last sunmer they decided it was ok to double my monthly dd without prior consultation (this is the main reason I switched)
How can they be allowed to get away with this?

nPower

walshy08 wrote: »

When I left NPower at the end of last year they only recorded my electricity switch, keeping my gas account as live but not actually supplying gas. I (foolishly in hindsight) was expecting a final gas bill so didn't cancel my dd and they happily took payments from me.
So many errors since, including issuing a large bill for the period when no gas was supplied, sending a reminder against that bill for an amount almost 3 times the bill balance, not fully completing the closure of the gas account only last week. It's now been passed to a dept with no customer contact who will take "as long as it takes" to close the gas account before the correct final bill can be issued.
Meanwhile, they hold onto £375 of my money and there's nothing I can do about it....Yet last sunmer they decided it was ok to double my monthly dd without prior consultation (this is the main reason I switched)
How can they be allowed to get away with this?

Hello walshy08,

thank you for your post.

Can you send me your details to the email address on my profile page so I can look into your account and see if I can get your account finalised correctly.

Thanks

Carmel