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gas meter fault- edf not bothered?
hi all hope someone can help me checked my edf gas prepayment meter balance, it shows balance and in the corner 'B1' never seen that before, looks odd, phoned edf. their answer? they have no idea phoned again today as it hasnt gone, spent an hour on hold before giving up, tried again and the call centre closed, it was just…
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Great service EDF..not
Keep it short... Moved supplier from EDF. Final meter readings finally agreed. EDF final bill and they owe me over £100. No money in my account after 12 days so i called EDF. I was told that i will be refunded because i made the phone call,but oops,we have removed your bank details from our system.We(EDF) will therefore…
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odd meter readings.
hi all last meter reading I gave npower was on the 29th October. they read as follows DAY 46630 NIGHT 42676 today I took a normal monthly read and it read DAY 46852 NIGHT 44110 so only 222 used day units in a month plus a few days with night I used 1434 units does that sound about right roughly for a about a month n 5 days…
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Higer than expected gas usage
Hi Need some help, here. Back in August I moved house. I went from a house that had 2 reception rooms and 3.5 bedrooms with a combi (vaillant) boiler, to a house that has 3 reception rooms and 5 bedrooms, with an Eco TEC vaillant boiler and a Megaflo tank. The new house is roughly 30-40% larger than the old one, so i was…
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Central heating v gas fire costs - the answer?!
Have been looking at this for some time today reading posts from over the years. Here is my best answer, based upon, I must admit, the best sample figures from bills I could glean. Look at your own and try and find one where you know the heating will have been on or off for the whole period!! We live in a four bedroom…
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Scottish Power are Awful
Has anyone else had problems closing their account with Scottish Power. Switched to them less than year aso to save money and have ended up spending more than if I stayed with previous supplier. Moved house a month ago so closed the saccount with final meter readings. Have now given these twice after spending 45 minutes on…
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E.on credit in bank
Hi, I read a story in the papers last year about energy providers paying back overpayments due to direct debit payments and thought oh well we'll see. This morning I looked at my bank account and just over £100 goes into my bank account from E.on tomorrow. I believe I was with them a few years ago, I'm with NPower for the…
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What methods can an energy company notify you of price increase
Hi there I was just wondering if energy suppliers have to write to you to notify you of a price increase, or is simply announcing a price rise to the media sufficient. I joined M&S energy before they announced their price rise, but have still not received any notification from them that the prices have risen. Their website…
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Who to complain to? Southern Electric problem. Advice greatfully appreciated
Hi We moved out of a property we rented for 6 years, 6 months ago. The electricity was supplied by Southern Electric on a pre-payment meter. When we moved I phoned all of the utility companies to tell them of our change of address. With Southern Electric the house we moved to had a pre-payment meter too, also on Southern…
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Energy Bill Debated by MPs, 4 December 2013
Our goal is to post up information on work undertaken in the House of Commons that has a consumer focus but which may not be highlighted elsewhere. We encourage discussion and comments concerning the topic or content of the debate. Energy Bill - Consideration of Lords amendments Wednesday, 4th December at c.1.40pm* in the…
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43% rise in standing charge at Coöp Energy
I’ve had a letter from Coöp Energy telling me that my electricity-and-gas bill will go up by 10.54% on 8th January. It doesn’t say this in so many words, just lists the higher standing charge and increase per unit and leaves me to do the sums. The figures come after a long passage of self-congratulatory guff. The Coöp…
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Telephone waiting times
From an Ebico newsletter
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Big EON bill, mixed up economy 7 reading?
Hi, I am requesting assistance on behalf of my pensioner parents' who have today received a bill for their Gas and Electricity of over £600 for usage since 2nd Oct. They have had no estimated readings since March and have had no new appliances, for this period of time they were actually away for 3 weeks, Their cooker and…
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Npower not complying with Ombudsman - what next?
I have a long standing complaint with Npower over incorrect bills and incorrect payments being taken. This was not resolved by Npower and I escalated to the Ombudsman. The Ombudsman upheld my complaint and their letter states:- The letter is dated 22nd October. To date Npower have sent a cheque for £100. They have also…
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EDF Energy
Has anyone any experience of having your excess credit on your gas and electricity account repaid with edf. Do you have to apply or is it refunded automatically after your 12 month review
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Attention npower customers and staff
So ofgem has spoken and in case you missed it it was a complete non event The way i see it there are two ways to proceed. 1. Seek to replace ofgem as they are a total waste of space (difficult to achieve but a worthy long term goal). 2. Drown ofgem with damning evidence about how inept npower are. I have seen it from…
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Scottish Power say I can't have Twinheat - any other storage heater booster tariffs?
I had an email from Scottish Power telling me all about their range of tariffs for electric heating (night storage heaters), including one called Twinheat which offers cheap electric from 9pm-1.00am and 12.00pm to 3.00pm. That would be perfect for me as I work from home (and stay up late!) and need a boost of heat in the…
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Npower Switch-over Limbo - Help!
On 10 August 2013 I used the Cheap Energy Club to make a switch to npower Online Price Fix October 2014. I had a confirmation letter; subsequently I had several more letters from npower advising me of changes to their price structure, although this wouldn’t affect me. However, nothing came through about getting a closing…
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Stop the bullying practices of big energy firms
Having fallen prey to the energy companies tactics I have set up a petition to try to stop them taking advantage of small companies. If you have a second and would like to help to do something proactive about these companies then please copy the link below and sign the petition and share it on facebook Thank you very much…
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Reasonable timescale for response
Hi The company I work for has had an ongoing issue with one of the utilities. Having reached the end of my tether, I wrote to them on 14th November, with copies of every bit of correspondence, as I didn't want to go through the whole process again, requesting that the situation be resolved or I would have to involve the…
