Who to complain to? Southern Electric problem. Advice greatfully appreciated

expat_jo

Hi

We moved out of a property we rented for 6 years, 6 months ago. The electricity was supplied by Southern Electric on a pre-payment meter. When we moved I phoned all of the utility companies to tell them of our change of address. With Southern Electric the house we moved to had a pre-payment meter too, also on Southern Electric, so I thought it was an easy swap. (Maybe irrelevant but we have since changed this to a non pre-payment account with a different supplier).

In October I received a letter, in our re-directed post from the old address, from Southern Electric notifying of a tariff change. I called them again to tell them that we no longer lived at this address. Again giving them the details of the owners. They apologised and assured me it had now been changed.

Last Tuesday I received another redirected letter. This time a 'Unpaid Final Bill' for £326.92. It stated that I didn't pay the bill they recently sent. I never received that bill. I emailed them that day on their 'Head of Customer Services' email address asking why 1) the address still hasn't been changed and 2) what the bill is for. We had a key meter and left it in credit. As far as I am aware there is nothing to pay. I was surprised that I didn't receive an acknowledgement to say they had at least received the email so I sent another one the next day asking for them to confirm receipt. I have received nothing.

What should I do now? I have so much to do this month and this is one thing that I could do without but don't want to leave as it needs sorting! Any advice gratefully received.

Many thanks.