Reasonable timescale for response

Gettingtherequickly

Hi

The company I work for has had an ongoing issue with one of the utilities. Having reached the end of my tether, I wrote to them on 14th November, with copies of every bit of correspondence, as I didn't want to go through the whole process again, requesting that the situation be resolved or I would have to involve the ombudsman.

As yet, I have not had a response/acknowledgement that the issue is being investigated. While it was probably only someone on reception, I have a signed receipt.

What would be a reasonable response time?

matelodave

Reasonable is 7 working days, however whilst all the suppliers are being bashed left, right and centre, people swapping all over the place they will probably take longer. They are all getting loads of grief so yours will just be another one in the pile.
A recorded delivery reminder would be appropriate about now and then a stiff one, recorded to the ombudsman about mid Dec if you've not had a response would be about right with a copy to the Utilities MD should motivate them a bit.

Gettingtherequickly

Thanks, will start the ball rolling!