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Not had money transfer after sending goods
Right I need to know if there is anything I can do to get my money! I sold an item on Marketplace please she wanted it sending by mail and said she'd send me a bank transfer. I did the usual searches to make sure no one had flagged her etc and it all seemed ligament. But after agreeing to the sale and organising collection…
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New item specific requirements
Ebay in their wisdom have changed category requirements again, some are nonsensical as well, but it means item specific requirements have also changed . I have over 150 that need changing urgently as they are now required not just recommended , but I change or add the items showing as required, it confirms I have done so…
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Buyer didn't pay postage .. What to do next
I sold an item a couple of days ago with an additional £3.20 to cover postage, but for some reason, the buyer only paid the purchase price. I asked when they were collecting the item, having seen they are over 200 miles from my location. They replied asking me to invoice separately for the postage, but I don't know how to…
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Facebook buyer wants refund
I previously sold some items through a Facebook group! The lady received the items and one of the items was some craft foil, and the box had opened during transit. This has the gone onto another item which can be cleaned. The other items that were in the parcel are still usable! It’s just the foil which now will not be…
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Credit in fees for partial refund to buyer?
I had to partially refund a buyer as he had to buy a spare part which is fair enough for an item I sold on eBay. You used to get a partial refund credit on what the item cost.....I'm not seeing that, just that the partial refund was successful. So basically, eBay have taken the full fat fee and I've not been refunded in…
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Hermes International drop-off problem
I booked a hermes last night (going uk to Southern Ireland) My local drop off point was clearly listed as one of the locations but when I tried to send it this morning the barcode reader won't accept it and they say I have to book a collection for international deliveries. Is this correct as I just checked again and the…
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eBay orders & payments not going through but money taken from bank account.
Hello Forum Members, I have recently been having a problem with orders not going through. On 15/ 16 October, I placed an order with Seasalt's eBay outlet. This was for five items costing £109.44. I paid with my Visa card via PayPal. The order was still showing as "payment pending" a few hours later. When I clicked on an…
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Jigsaw incomplete
I'm having a clear out at home so listed a few bits and bobs on ebay. I'm a private seller and my adverts state that I do not accept returns. Had a 1,000 piece jigsaw which was brand new and factory sealed which I didn't want so listed on ebay for a 'buy it now' price which included 2nd class recorded delivery postage…
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Item not received but marked as delivered
As above when contacted seller was given a tracking number marked as delivered with no signature. What are the procedures for a refund? It looks like the seller wanted me to raise a complaint with royal mail which I did,have not heard anything. I thougbt it was the seller responsibility. Do not think it is possible to…
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15th -18th Max £1.00 selling fees
Sorry if I have asked this question before but does that include the 18th for listing. many thanks bala
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SNAD or my fault
I purchased some self adhesive mirror tiles from EBay and when they arrived they were tiny. Checking back in the listing the size is stated but all the photos showed them as much larger. I realise I should have read the sizes but expected them to be as shown. In future I will check before purchasing but is this tough luck…
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INR Case - Do I have to phone to close case?
A buyer opened a case nearly a week ago and they can escalate tomorrow. It clearly shows as delivered but buyer is just demanding a refund and won't complete the Hermes form confirming they've not received it as they advise this is my problem, not theirs. There is no option for me to escalate this despite the help pages…
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Returned item responsibility?
2 weeks ago I returned some Bedding to a well known Retail Outlet using their Returns label (RM 48 hrs Tracked) I have the POP and when looking at the tracking on RM it is still only showing as being dropped off at Post Office. I got in touch with company about my refund and they have no record of having received item and…
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Shpock question
Hi ive been using shpock for many years, recently i have posted item shared them with friends and the link says not available on the app or page not available on a PC. I have contacted shpock but no reply at all. Any advice would be helpful Thanks
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Cannot buy anything on Ebay using Paypal?
Trying to buy a few items on ebay, using my desktop PC with Opera/Chrome/Edge (all upto date/no addons) and with an older versionof Firefox with ad blockers etc. I get the same result on all of them. After the Paypal password screen a white box appears with Security Prompt and in the URL it showsValidate Captcha. There was…
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Posting to Northern Ireland
Can someone advise please. Have sold item this morning to go by Royal Mail Small Parcel second class. The address has come in as Northern Ireland. Is it the same postage rates etc as mainland Britain and is there any other requirements?
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Is RM SD by 1pm still 1pm or extended?
Is RM SD by 1pm still in place or has the time been extended?
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Vinted seller - counterfeit item
I sold a pair of trainers which were given to me as a gift from my sister in law on Vinted. They were too big for me, a size 5 when I wear a size 4. The woman who bought them tried them on and said they were fake as they were bigger than a size 5, and I knew they were fake etc etc. They were bought in a sports shop who is…
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Can I have a little help with my first ever GSP order?
Please could anyone assist with my first ever sale. The address to send the item to looks like this Purpose of use (reference number) A516455006DEGSP, Unit 3 Dove CL, Fradley PkLICHFIELD Staffordshire WS13 8UR So is the ref number where I should write the Ebay item number? also do I need to add anything into the parcel?…
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PayPal Help
I did phone this morning but got nowhere. My debit card is about to expire on 31st October. I am waiting for new card, but there has been a delay which Santander acknowledges, so I won't receive new one until 20th or shortly after. I have the current card registered with PayPal but changed to my bank account being my…
