Facebook buyer wants refund

I previously sold some items through a Facebook group!

The lady received the items and one of the items was some craft foil, and the box had opened during transit. This has the gone onto another item which can be cleaned. The other items that were in the parcel are still usable! It’s just the foil which now will not be usable. 

She has asked for a full refund! However o don’t think that is appropriate? I’m willing to refund for the foil as this is the only thing that cannot be used?

what should I do?


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