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Tesco scam and none help
Not been on here before. I have had a weekly Tesco online grocery orders for decades. Today I had a call on my mobile 45 minutes before my order to tell me my card had failed. They asked for another card as mine had failed. I am usually cautious but I had done 5 shifts in a row, this was my day off, I wanted my order. But,…
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Car Leasing
I have been leasing cars for over 20 years with no trouble at all, until now. Last September I signed a personal lease for a new BMW, paid my deposit and settled in for the six month wait for a factory order. Chased up beginning of this month to discover that the car was in build and arriving at the dealership week…
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No response when attempting to return goods bought online
G'Day Folks Your expert opinions appreciated: I bought a bag online with a credit card via Paypal. On receipt it proved to be unsuitable as one of the measurements was wrong. Being aware that I had 14 days to return it, I immediately emailed to company to arrange - No response to this email or the other 4 subsequent emails…
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Company not refunding for returned goods
I ordered an item online and the company sent the wrong item. The company say they offer free and easy returns but when I tried to book the return collection it wouldn’t accept my order number, so I could never book a return pickup slot. I emailed the company several times but they didn’t respond. When I went onto their…
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Training company not refunding me
Hi I'm hoping for some advice because I don't know what to do... Basically I booked a training course with a local company at the beginning of the year and paid £1080 (via bank transfer) for it. I had to cancel the course a few weeks later as my circumstances changed and I no longer needed to do the course. Their T&Cs…
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DFS returns
Hi, Interested to hear opinion on this. We ordered 3 sofas from DFS online. The swatch was great, when the sofas arrived the fabric was mottled, this was not apparent from the small square swatch sent. We asked for return and told we would have to pay £700 (20% of the cost) to return them. I said i disagreed with this but…
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Advise please - Fridge purchase online - Replacement has arrived damaged too!
We purchased a fridge for £500 on Costco website and it was delivered but open opening the packaging it was really badly dented and caved in at the back, we asked Costco for a replacement and they agreed. We are now in the predicament that the replacement is also faulty with a dent on the bottom left (not too bad for us as…
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No part available
I had a new bathroom installed in October 2018. A few months back the pop up plug seized up. This part appears to cost for a similar type at a plumbers merchants about £20. I have been informed by the bathroom installers that the manufacturer has changed the design of that type of pop up plug and waste pipework. This means…
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Pound stretcher not a sale
Pound Stretchers have a 50%off deal in all their shops But when you look at the offers all the prices have doubled and in some cases the items have actually gone up in price such as washing pegs on sale prior to till discount £2.99 after £1.49 price of pegs prior to deal £1.29 Tea bags before deal BOGOF two for £3.99…
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Amazon seller is to recharge me for a tablet never received
I am having terrible trouble trying to contact anyone at Amazon, to help me with a serious matter. I have contacted customer services 3 times; they had no clue, apart from an email address to returns, who never wrote back. I googled managing director and a chap named Jeff and neither one has replied as yet, but can't see…
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damaged sofa from DFS (Scotland)
hello I purchased a sofa off DFS (Scotland) 11/01/22 it got delivered 18/02/22 but after the delivery guys left I noticed quite a bit of damage on it, I also witnessed the drivers trying to screw in mahogany wood feet when I asked for chrome, there were a few tears in base fabric, and an almighty smash on the wood at the…
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Curry’s OLED TV 83inch
Right guys this is getting really !!!!!! now. I sat here watching tracking on home service meant to be picking broken TV up this is third time in a week they have cancelled agsin. Never turned up last two times. They have rung my hubby saying they haven’t got box for it. It’s not their job to take off wall blah blah.…
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Vodafone re-added a default after the 6 years
Hello I has a default with Vodafone, which defaulted on the 1st of March 2015, after 6 years this removed However my mortgage application stumbled across something unexpected, Vodafone have added this back on. I’ve done endless searching, which seems to be this can’t be added back on? Any help please
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Help with starting a small claim for money owed?
Hello guys. Hope all is well. I’ve always had great advice on this forum so thought I’d try asking fir advice on my situation. So back in may (ish) 2021 I sold a guy in Scotland a car engine, (I’m from the midlands btw), the engine was listed on eBay and he called me up and we made a deal, he paid me by bank transfer and I…
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DFS delivery damaged wall
Hello! I would like some advice, we purchased a sofa for around 3k from DFS and it got delivered partially just before Christmas, afterwards they completed the delivery. The first delivery team left considerable damage on the wall I got a quote for £750. We have sent some kind emails over the last few months but not much…
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DFS faulty sofa
ok here it goes it might be long winded so I do apologise , so sofa was ordered in July 2021 and was delivered in oct 2021, Bought it from DFS Aintree and paying on finance November I noticed the black leather looking polyester material on the side panel had started to go a white grey colour. customer service said they…
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Cruise Fashion Won’t replace lost item
My wife brought me 2 items from http://cruisefashion.com/ costing over £300. When delivered by DPD the box was open and 1 of the items was missing, having contacted Cruise they said they would look into this. (the box wasn’t ripped open just the sticky seal not stuck down correctly)DPD called my wife a day later to say the…
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Advice needed for puppy purchase
Hi all I went to see a litter of pups 6 months ago. They were up for sale on Pets4Homes. I fell in love with a particular pup so paid in full the amount of £2000. It stated on the Pets4Homes advert that the seller wanted a £500 non refundable deposit. I paid by bank transfer whilst in the sellers home. Unfortunately I fell…
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CCLonline and Dpd Damaged parcel what to do
Hi everyone, My Daughter ordered a motherboard from cclonline on the 9th January 2021, But after about a year it showed sign of an issue so we contacted cclonline for agreed an Rma. So we sent it off and they couldn't find fault so they used Dpd delivery company to send it back to us but because cclonline decided to only…
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Section 75 or small claims court?
What is the best one to use to get a refund for faulty goods? The retailer is refusing to accept it is faulty and has told me the matter is closed and not to contact them again. Also who funds a Section 75 refund? The retailer or Amex?
