Amazon seller is to recharge me for a tablet never received

Sharilou

I am having terrible trouble trying to contact anyone at Amazon, to help me with a serious matter. I have contacted customer services 3 times; they had no clue, apart from an email address to returns, who never wrote back. I googled managing director and a chap named Jeff and neither one has replied as yet, but can't see them doing so. So this morning I have written a letter, ready to send to head office, London.I doubt they will help either.

Now let me explain my problem.

I ordered a tablet from an Amazon seller, but I received a novel and an A4 display folder. No Tablet!

I went through returns, adding photos of the wrong items I received, along with an explanation. All went fine, they accepted my return and I was refunded in full. Once the refund went through, I re-ordered from them for a second time and I did then receive a tablet.

Days later I received an email from the seller, telling me that I had sent them the wrong item back and that they have discarded it. They will give me until the 27th March 2022 to return a tablet that I never received. I told them that I returned to them what they had sent to me; and it wasn't a tablet, it was a book and folder; hence the reason for the return. All must have been OK, because they refunded me in full?

The seller told me that the tablet left the fulfilment centre; but it could not have, as I never received it. Unless someone else received the tablet, and I received their order?

I asked them to investigate, but they would not acknowledge me.

They said that I sent back the wrong unit to the original, and they have made their decision. If I don't send the correct item back, they will recharge me £140.99  and that they will no longer reply to my emails.

I owe them absolutely nothing, not a penny, not a tablet.

They will have money for nothing and i will be out of pocket £140.99, money I cannot afford to give away.

Why can't they see that they're wrong and unnecessarily putting me through hell?

There seems to be no help at all from this company, and has put me off shopping with them again.

I am so distressed and feel alone a by all of this, that I cannot function daily, due to worry.

I have frozen my credit card, but live in fear of whats to come.

Can no one help me?

 

Jenni_D

Tell the seller that if they try to debit your card again you'll contact your provider to block the transaction? Thus if the seller wants to pursue you for the monies they'll need to raise a court claim, which will be vigorously defended?

born_again

Jenni_D said:

Tell the seller that if they try to debit your card again you'll contact your provider to block the transaction? Thus if the seller wants to pursue you for the monies they'll need to raise a court claim, which will be vigorously defended?

Banks can't block individual debits such as this.

Sounds like Op is looking at Amazon A2Z claim.

Jenni_D

OP's later posts confirms it was a credit card ... that's why I specifically said provider rather than bank. Individual transactions absolutely can be disputed if not blocked outright.

Sharilou

I have sent a letter to Amazon head office and re written to the seller. The seller has now replied, telling me it is a beautiful day and not to worry, they will solve the problem. they're redirecting me to a woman named Judy to explain the problem,. They say that Judy will handle the errors for the tablet. so fingers crossed. Keep you informed

Sharilou

Update. After the seller gave me the address of professional customer services Judy (their words); and I was writing to her, little did I know an email had come through, and it read that they have viewed my account, and can see that the email I received on the 8th March 2022 , was sent to me in error. They're sorry for any inconvenience caused. So the seller acted quickly on my behalf it seemed. So quick, that by the time I had written to Judy, it had already been resolved. I do hope that's it now, as I have been so distressed over this; not able to function daily. I just hope this is now over and resolved. Thank you Jenni D and
born_ again , for answering my plight.

born_again

Jenni_D said:

OP's later posts confirms it was a credit card ... that's why I specifically said provider rather than bank. Individual transactions absolutely can be disputed if not blocked outright.

Bank or credit card. Individual payments can not be blocked. If it was a CPA it could.

Disputed. Yes. Not sure how it would play out though.

Sharilou

I think it is definitely over, as I haven't heard anything more. Again thank you for responding to me. I am very grateful.