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Faulty mattress
Hi all, looking for advice. 8 months ago I bought a Vispring mattress for around 2k. Within a few months it sagged a bit. Not enormously, but it is noticable and for 2k it is certainly not something I expected. It happened within a couple of months but there was a 10 year 'guarantee' and things got in the way of me doing…
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Childs Ride on Bike no charging, company not answering calls or emails
Hello, I bought an electric ride on bike for my child for christmas (2021) from outdoortoys.co.uk, now three months later the bike will no charge at all. I have checked all the cabling and plug and everything seems fine. I am constantly ringing the customer number, which just states you are caller 8 (or whatever) then…
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Product cancelled.
We recently purchased a bus pass at a vastly reduced price. The company have confirmed our order and taken our money, and provided us with the product which is in a digital form. A week later the company have now emailed to say the they made an error and will no longer honour the price. The are offering a refund. However…
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Missing refund (expired card) deleted duplicate post
Deleted duplicate post
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Help, I’ve been scammed ! 😩😖
Hello ! I really need help and advice; we have lost over 10k to a scam. I’m in over my head! So about a month ago my husband was the victim of an APP scam. He placed an order for covid tests via a text (😖) and then was called from the “Starling fraud department” saying they had blocked a £1300 charge. He was at work (he…
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Awful HP customer support
I bought several HP desktops in the past, reliability has not been a strong point, my last HP (fifth) never worked properly, still under warranty taken by HP for repairs 3 times, first time no repair (same) second time returned with a note saying they could not replicate fault so AGAIN NO REPAIR, NOT ONLY THAT the dvd…
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Who pays the vet bill
A landscaping contractor visiting my premises to give a quote for re-laying the Indian stone patio flags lifted a flag (without asking) and then dropped it on my dog's foot. The dog is a small Bichon Firse who was not being a nuisance. He was standing calm, inches away from this chap right in front of him, sniffing at the…
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Building contractor demanding payment after I gave two weeks notice
Please could you advise. We had written a contract for an extension which shd have finished second week Nov 21. But it has been dragging on and still not finished. I have given a 14days notice and now they want me to pay for plastering which is not finished. I have been paying their invoices but now i need them to finish…
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Driving School Refund Help
I recently tried to buy an intensive driving course off of a driving school where they would find an instructor, book lessons and the test for me. A week before my test, my instructor said he would not be able to make my test date, so I contacted the driving school and they couldn't organise me anything for that day, so I…
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Faulty item - do I need a case ID from manufacturer?
I purchased a product which comes with a battery installed. The battery was dead. As I had another identical product I was able to test this. However the well known store is saying that I must get a fault report / case ID from the manufacturers who need to confirm that they can't deal with it. Until that is done, they…
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Are consumer rights B2C only or also B2B?
I am looking to purchase a TV through my LTD company and have been told by a retailer it is classed as commercial use and their 6 year warranty no longer applies - They only offer 1 year standard manufacturers warranty and then try and upsell me a 3 year warranty. My question is: 1. If I bought the TV and it stopped…
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Paying the difference on Sale returns
Hi all, I just wanted to check the actual legal status of the offer from a local shop. I bought a jacket on-line from a nationwide retailer, who I have used regularly over the years. The jacket has now developed a fault as the thread on one of the seams has broken. The retailer has offered a full refund or replacement,…
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Statute of Limitations - how to get past 6 year limit?
How we can reclaim overpayments to UU when their faulty water meter (proved & acknowledged) overcharged me? We have had a refund via Water Plus, of a figure in excess of £3,000, for wrongly metered water, but I would like to obtain a refund for the 13 years previous. Ofwat state that the utilities companies are governed by…
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hotel refunds
hi has anyone challenged hotels.com.on a refund for a hotel that was dirty filthy.please help having no joy eith them
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Help with StubHub
After my partner sadly passed away last year, I decided to sell the tickets to a few events we had booked this year as I no longer felt like going and could really use the money. I sold them successfully on StubHub, but the events were more than 8 weeks ago now and I haven't been paid. StubHub claims it will process…
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ADR Schemes or anything else - options for dispute with a tradesman (plumber)?
Hi all I'm in a dispute with a plumber. We've reached a stalemate. I'm pretty sure he's not a member of a trades association, although he keeps ignoring the question. He said he will consider ADR schemes, but now seems to be rethinking... As he keeps changing his mind, I've been looking into ADR schemes to suggest to him,…
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Dfs repairs
I have been waiting nearly two years for my sofas to repair. I have people from dfs saying still waiting for parts and lots of other rubbish, what can l do.l feel l have waste 2000 pounds on sofas, which are just rubbish.
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Roofer incorrectly repositioning boiler flue
Hello I'm after some advice. Two years ago we got a new boiler fitted by a Baxi approved gas fitter, then 11 months ago we got a new roof by a reputable local roofing firm. We've been having boiler issues and yesterday Baxi came out to look at it as we needed a new part and they have condemned the boiler because the flue…
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Making a complaint to Financial Ombudsman
I read recently on one of these forums (I can't remember where) that when a consumer escalates a complaint to Financial Ombudsman, while this is a free service to consumers, apparently the financial institution has to pay them a fee for the Ombudsman investigation. Did I read that right and, if so, is there any…
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Sofology Cancellation
After some thoughts and opinions here. I imagine Sofology have me over a barrel, and anything they offer will be out of goodwill. Long story short, we ordered 2 Sofa in summer last year for delivery in October. Sofa turned up and broke 1 week later. Raised complaints with them via email, no response, spent hours on the…
