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hotel refunds
njmassey
Posts: 1 Newbie
hi has anyone challenged hotels.com.on a refund for a hotel that was dirty filthy.please help having no joy eith them
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Comments
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Yes, people will have.
What's the story?0 -
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Did you phone or contact them immediately to see if they could help? Did they find you alternative accommodation or did you find that yourself? They're really just a booking agent, your legal complaint would likely be with the accommodation provider.njmassey said:hi has anyone challenged hotels.com.on a refund for a hotel that was dirty filthy.please help having no joy eith them0 -
Did you complain to staff at the hotel? Did you inform hotels.com at the time?
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And did you stay there despite it being "dirty filthy"? You can't really expect a full refund if they gave you accommodation for the night.1
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If you stayed there, you received the service you paid for and therefore will likely not be entitled to a refund.
If you didn't stay there, then you will likely be guided to take this up directly with the accommodation provider who will deal with your request in accordance with the law.
You'd have needed to deal with this at the time, which I'm assuming you did not.💙💛 💔0 -
It's possible to claim loss of enjoyment for something like a hotel stay/holiday depending upon the specifics of the situation.CKhalvashi said:If you stayed there, you received the service you paid for and therefore will likely not be entitled to a refund.In the game of chess you can never let your adversary see your pieces0 -
In the UK, yes.
It's possible to claim loss of enjoyment for something like a hotel stay/holiday depending upon the specifics of the situation.CKhalvashi said:If you stayed there, you received the service you paid for and therefore will likely not be entitled to a refund.
This right doesn't extend to hotels abroad, which may be a sticking point.
This will not be a UK contract if the hotel is not in the UK. Hotels.com is only a broker and not UK-based.💙💛 💔0 -
Yes but no one asked the OP thatCKhalvashi said:
In the UK, yes.
It's possible to claim loss of enjoyment for something like a hotel stay/holiday depending upon the specifics of the situation.CKhalvashi said:If you stayed there, you received the service you paid for and therefore will likely not be entitled to a refund.
This right doesn't extend to hotels abroad, which may be a sticking point.
This will not be a UK contract if the hotel is not in the UK. Hotels.com is only a broker and not UK-based.
so I added "depending upon the specifics of the situation".
In the game of chess you can never let your adversary see your pieces0
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