hotel refunds 23 March at 12:35PM edited 23 March at 4:37PM in Consumer Rights 9 replies 272 views

njmassey

hi has anyone challenged hotels.com.on a refund for a hotel that was dirty filthy.please help having no joy eith them

zx81

Yes, people will have.

What's the story?

soolin

Moved for better responses .

lucy03

njmassey said:

hi has anyone challenged hotels.com.on a refund for a hotel that was dirty filthy.please help having no joy eith them

Did you phone or contact them immediately to see if they could help? Did they find you alternative accommodation or did you find that yourself? They're really just a booking agent, your legal complaint would likely be with the accommodation provider.

TELLIT01

Did you complain to staff at the hotel?  Did you inform hotels.com at the time?

user1977

And did you stay there despite it being "dirty filthy"? You can't really expect a full refund if they gave you accommodation for the night.

CKhalvashi

If you stayed there, you received the service you paid for and therefore will likely not be entitled to a refund.

If you didn't stay there, then you will likely be guided to take this up directly with the accommodation provider who will deal with your request in accordance with the law.

You'd have needed to deal with this at the time, which I'm assuming you did not.

the_lunatic_is_in_my_head

CKhalvashi said:

If you stayed there, you received the service you paid for and therefore will likely not be entitled to a refund.

It's possible to claim loss of enjoyment for something like a hotel stay/holiday depending upon the specifics of the situation. 

CKhalvashi

the_lunatic_is_in_my_head said:

CKhalvashi said:

If you stayed there, you received the service you paid for and therefore will likely not be entitled to a refund.

It's possible to claim loss of enjoyment for something like a hotel stay/holiday depending upon the specifics of the situation. 

In the UK, yes.

This right doesn't extend to hotels abroad, which may be a sticking point.

This will not be a UK contract if the hotel is not in the UK. Hotels.com is only a broker and not UK-based.

the_lunatic_is_in_my_head

CKhalvashi said:

the_lunatic_is_in_my_head said:

CKhalvashi said:

If you stayed there, you received the service you paid for and therefore will likely not be entitled to a refund.

It's possible to claim loss of enjoyment for something like a hotel stay/holiday depending upon the specifics of the situation. 

In the UK, yes.

This right doesn't extend to hotels abroad, which may be a sticking point.

This will not be a UK contract if the hotel is not in the UK. Hotels.com is only a broker and not UK-based.

Yes but no one asked the OP that so I added "depending upon the specifics of the situation".