hotel refunds

edited 23 March at 4:37PM in Consumer Rights
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njmasseynjmassey Forumite
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edited 23 March at 4:37PM in Consumer Rights
hi has anyone challenged hotels.com.on a refund for a hotel that was dirty filthy.please help having no joy eith them

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  • zx81zx81 Forumite
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    Yes, people will have.

    What's the story?
  • soolinsoolin Forumite, Ambassador
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    Moved for better responses .
    ’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing [email protected]

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  • lucy03lucy03 Forumite
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    njmassey said:
    hi has anyone challenged hotels.com.on a refund for a hotel that was dirty filthy.please help having no joy eith them
    Did you phone or contact them immediately to see if they could help? Did they find you alternative accommodation or did you find that yourself? They're really just a booking agent, your legal complaint would likely be with the accommodation provider.
  • TELLIT01TELLIT01 Forumite
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    Did you complain to staff at the hotel?  Did you inform hotels.com at the time?
  • user1977user1977 Forumite
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    And did you stay there despite it being "dirty filthy"? You can't really expect a full refund if they gave you accommodation for the night.
  • CKhalvashiCKhalvashi Forumite
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    If you stayed there, you received the service you paid for and therefore will likely not be entitled to a refund.

    If you didn't stay there, then you will likely be guided to take this up directly with the accommodation provider who will deal with your request in accordance with the law.

    You'd have needed to deal with this at the time, which I'm assuming you did not.
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  • the_lunatic_is_in_my_headthe_lunatic_is_in_my_head Forumite
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    If you stayed there, you received the service you paid for and therefore will likely not be entitled to a refund.


    It's possible to claim loss of enjoyment for something like a hotel stay/holiday depending upon the specifics of the situation. 
  • CKhalvashiCKhalvashi Forumite
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    If you stayed there, you received the service you paid for and therefore will likely not be entitled to a refund.


    It's possible to claim loss of enjoyment for something like a hotel stay/holiday depending upon the specifics of the situation. 
    In the UK, yes.

    This right doesn't extend to hotels abroad, which may be a sticking point.

    This will not be a UK contract if the hotel is not in the UK. Hotels.com is only a broker and not UK-based.
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  • the_lunatic_is_in_my_headthe_lunatic_is_in_my_head Forumite
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    If you stayed there, you received the service you paid for and therefore will likely not be entitled to a refund.


    It's possible to claim loss of enjoyment for something like a hotel stay/holiday depending upon the specifics of the situation. 
    In the UK, yes.

    This right doesn't extend to hotels abroad, which may be a sticking point.

    This will not be a UK contract if the hotel is not in the UK. Hotels.com is only a broker and not UK-based.
    Yes but no one asked the OP that ;) so I added "depending upon the specifics of the situation". 


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