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Consumer rights

Archives for March 2022

Housing Association Repairs Issue (no hot water)
Hi Guys, First & foremost, I hope I'm posting this in the correct sub-forum. It seemed the most appropriate. Circa 4 days ago, we reported a faulty boiler to our housing association; we have no hot water whatsoever - not even tepid. Yesterday, an engineer from the housing association attended, and upon leaving, told us a…
Gas Tariff Contract Broken by Octopus
I joined Octopus in the summer having had gas installed and also moved my electricity to them. At the time of install they gave me a fixed tariff to October 2023. It was expensive then but, I knew, if I remained by 2023 I'd be quids in. However, without notice, they have cancelled my tariff despite taking the extra ££…
Iffley Road - refusing refund for item bought online that is in the sale
Hello! I searched for a similar threat but couldn't find anything relevant post Brexit so was hoping to get some advice. I bought an item from Iffley Road - an online sports retailer. This item was on sale and their website says 'No return on sale items.' The item doesn't fit, I asked for an exchange for the size down but…
Ebay refused refund
I bought a bed for my daughter from an ebay seller called lantianpowerltd. After using it for 3 weeks it collapsed. I opened a return case. The seller sent me out a replacement part, but I said I didn't want a replacement and I wanted a refund. They also said that the address on the ebay shipping label could not accept…
Fedex debt collectors after me after company failed to pay import duties
Hi guys. I recently bought some running shoes from Altra, who are based in Italy. I have bought from them before but on a recent purchase I was slapped with an anomalous £75 charge from Fedex for import duty. Altra state on their website that they pay this. Clearly, there has been an admin screw-up. They aren't responding…
DFS Refuse to refund
I bought a bed from DFS Sept 2020. It became defective 5 months after. They initially inspected and put it down to wear and tear, after 5 months. They soon changed that and agreed to replace, Having heard nothing for 3 months i got in touch and to cut a long story short the bed was collected on 24th Jan 2022 and a refund…
Should I accept repair on sofa
Bought new sofas from a local independent. They arrived (after a 3 month wait) and almost straight away I noticed that one of the sofas was creaking on one side and there seemed to be play in the frame. Reported it to the shop about a week after delivery, and they said they'd send someone round to look at it. Someone came…
Who pays for return postage?
Hi all, i bought an item online. When it arrived it looked different to the picture on the website plus they didn't mention some info regarding it. So the item is not as described. I got in touch with the company and asked to return the item for a full refund. In their terms and conditions says the buyer is responsible for…
Problems after Halford fitted new Battery
I took my BMW series 3 2010 E90 into Halfords for a new Start/Stop battery as the warning light had started to appear. I paid £211 for this service with fitting. Two young lads took an hour to remove and reinstall, they then updated the car computer with a Gadget to register the new battery. They turned the car on and…
Dodgy car purchase
Hi. Two weeks ago I purchased a car from a dealer. It was advertised as having a full MOT, recently services and being a good reliable family car despite having a few cosmetic scratches and marks. I arranged to view the vehicle, but since they were working on it when I arrived, I was unable to test drive it. I was however…
Sofology's use of a 3rd Party - Damage to property
Hi, I recently bought a new suite from Sofology (when I say recently, it was 17 weeks ago) and it was finally delivered on Monday (28/3/22), I also paid Sofology to take my old sofas away (£89), which they said they used a 3rd party to do, organised it for the same day as the new ones were delivered. the 3rd party company…
Parcel signed for but not received
We had a greenhouse delivered that was made up of 3 parcels. We were not made aware of this prior to delivery. My 81 year old father in law signed for delivery but delivery driver did not make it clear that he was signing for three parcels. When we realised only two parcels had been delivered we contacted the company. They…
Mcol
I have received a money claim court letter from an individual, however I was not the person that undertook the work being claimed for I just advertised a service on behalf of someone else, plus the claim has been sent in my maiden name and not my legal family name. What should I do?
Neighbour's Roofer Access
Our neighbour, with whom we are not on good terms thanks to her accusation against us re boundaries and various other issues, has informed us that her roofer will require access for her roof work from our front garden. To do the work we know he has to do, he will need to stand on our roof. Are we within our rights to…
Private Vehicle sale
Advice needed! I advertised my hgv lorry on the internet for sale. The advert was truthful and lorry was honestly described. The lorry had just over 7 months mot left.The buyer chatted to me online and asked all the relevant questions and then wanted to come for a viewing. They came to view the lorry with a family member,…
My Parcel from the US arrived at my door, though I got an email asking to pay import fees?
Hey all, so quick question. I ordered something from the US and it arrived at my door. I was surprised I didn't get hit with a sting of import duty fees. However checking my inbox I have received an email asking me to pay the fees? It looks legit as it states details of where my parcel is from. So what now? It says they…
Missing item currys plc
Bought item online from currys using a mix of a currys ecard(£150) and credit card(£50). Item did not arrive. Currys said item was lost in transit. They need 21 days to investigate where item is!! I requested a refund but currys refused as item has been marked as dispatched. They also refused to send out a replacement. My…
Car Dealer problem
Hello, a friend of mine have a problem with a car bought a week ago from a car dealer and the car dealer itself. Long story short, he bought a car from autotrader, he meet with the car dealer at his home and bought the car. My friend discover next day the car have some breaks issues from a mechanic. My friend contact the…
Safe Hands Funeral Plan
Today both my husband and I received a letter each stating that Safe Hands were now in the hands of the administrators. We were not given much information. We have plowed into these two plans about £4000. We now are set to lose the lot. My husband has retired and I am fast approaching retirement age. We now have to think…
refund policy
Surely this can't be right? COVID19 UPDATE: Due to the rapidly evolving COVID-19 pandemic and our inability to monitor products after they have been delivered, we are forced to temporarily cease all refunds and returns, for the safety of our customers and associates alike.

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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