Gas Tariff Contract Broken by Octopus

DAVID_I_EVANS

I joined Octopus in the summer having had gas installed and also moved my electricity to them.  At the time of install they gave me a fixed tariff to October 2023.  It was expensive then but, I knew, if I remained by 2023 I'd be quids in.  However, without notice, they have cancelled my tariff despite taking the extra ££ during the last few months.  Is this legal?  Can they take extra money now, cancel the contract when it's not in their favour and reap the reward?

Aylesbury_Duck

DAVID_I_EVANS said:

I joined Octopus in the summer having had gas installed and also moved my electricity to them.  At the time of install they gave me a fixed tariff to October 2023.  It was expensive then but, I knew, if I remained by 2023 I'd be quids in.  However, without notice, they have cancelled my tariff despite taking the extra ££ during the last few months.  Is this legal?  Can they take extra money now, cancel the contract when it's not in their favour and reap the reward?

Without knowing the details of the tariff and its terms, it's impossible to answer.

DAVID_I_EVANS

Even if you assume the tariff went from October 2021 to October 2023v1 The issue is one of morals and legality

Can Octopus change, without notice, their tariff AFTER it's been introduced and operating for over 6 month?

user1977

DAVID_I_EVANS said:

Even if you assume the tariff went from October 2021 to October 2023v1 The issue is one of morals and legality

This is Consumer Rights, not Consumer Morals. So to answer the legality point, firstly, what does the contract say about it?

the_lunatic_is_in_my_head

Better off posting on the energy board with details of the tariff OP  

https://forums.moneysavingexpert.com/categories/energy

Aylesbury_Duck

DAVID_I_EVANS said:

Even if you assume the tariff went from October 2021 to October 2023v1 The issue is one of morals and legality

Can Octopus change, without notice, their tariff AFTER it's been introduced and operating for over 6 month?

1. If you're in a contract that allows a change in certain circumstances, then they're doing nothing wrong, legally or morally, by changing it. Until we know what contract you have, we can't assume anything.

2. We don't know because we don't know what contract you signed.  Unless you tell people what contract you're on, how can anyone answer your questions?

MattMattMattUK

In addition to the tariff information requested by others have you breached the contract in any way, eg cancelled the direct debit, reached too high a debt on your account, defaulted on a payment, refused a smart meter etc. What is the actual text of the email/letter cancelling the contract?

DAVID_I_EVANS

As an update - I've managed to get in touch (after several days trying) and Octopus have a greed the tariff (irrespective of it's name) should not have been ended sooner than the tariff end date without agreement.  Eg if I contacted them and wanted a tariff change they don't have to agree.  They have now reinstated their 24M fixed tariff so, I'm in my tariff until next year.  This has saved me the tariff increase etc. and I'd recommend anyone in a similar position to ask not to be moved.

TELLIT01

So it would seem it was a genuine mistake by Octopus, which they have corrected.