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Missing item currys plc
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Scamp129
Posts: 2 Newbie

Bought item online from currys using a mix of a currys ecard(£150) and credit card(£50). Item did not arrive. Currys said item was lost in transit. They need 21 days to investigate where item is!! I requested a refund but currys refused as item has been marked as dispatched. They also refused to send out a replacement.
My question is this, can my credit card company help me recover all of the money or just the amount spent on it? Also, do I have any rights under distance selling - currys refused to accept this as a reason to cancel?
My question is this, can my credit card company help me recover all of the money or just the amount spent on it? Also, do I have any rights under distance selling - currys refused to accept this as a reason to cancel?
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Comments
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What date did you order?
You need to give it a reasonable amount of time before you push for a refund as it might still show up.Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0 -
I ordered it on the 17 march with next day delivery. It's a birthday present so need it here this week.0
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Depending on card used
Visa is 15 days for non receipt. Although can be done sooner, but needs proof from you & that usually will take up the same. amount of time.
Mastercard is 30.
You also have to factor in Currys can reject so you can be redebited.Life in the slow lane1
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