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Who pays for return postage?
kleshnia
Posts: 28 Forumite
Hi all, i bought an item online. When it arrived it looked different to the picture on the website plus they didn't mention some info regarding it. So the item is not as described. I got in touch with the company and asked to return the item for a full refund. In their terms and conditions says the buyer is responsible for return postage. I think its not right, they cant advertise misleadingly and then ask the buyer to pay for returning the item surely? If it was advertised correctly i would have not bought it in the first place. Please could someone advise whats right to do? Thank you. I bought it from an independent company, no ebay or any other marketplaces
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Comments
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Looked different? Didn't mention some info? Please elaborate.Censorship Reigns Supreme in Troll City...0
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Who is this independent company and what is the item?kleshnia said:Hi all, i bought an item online. When it arrived it looked different to the picture on the website plus they didn't mention some info regarding it. So the item is not as described. I got in touch with the company and asked to return the item for a full refund. In their terms and conditions says the buyer is responsible for return postage. I think its not right, they cant advertise misleadingly and then ask the buyer to pay for returning the item surely? If it was advertised correctly i would have not bought it in the first place. Please could someone advise whats right to do? Thank you. I bought it from an independent company, no ebay or any other marketplaces
If you want to return the item because you have changed your mind the T&Cs can say that you are responsible for return postage.
What does 'it looked different to the picture' mean?
What does 'they didn't mention some info' mean?0 -
Hi, yes you are right. If the item is not as described, under the Consumer Rights Act 2015 you can return it for a full refund, including postage. Doesn't matter what their Terms and Conditions say.
See info in the following link under 'Delivery Rights - Returns'.
https://www.moneyhelper.org.uk/en/getting-help-and-advice/consumer-rights/consumer-rights-what-you-need-to-know
Please note - taken from the Forum Rules and amended for my own personal use (with thanks) : It is up to you to investigate, check, double-check and check yet again before you make any decisions or take any action based on any information you glean from any of my posts. Although I do carry out careful research before posting and never intend to mislead or supply out-of-date or incorrect information, please do not rely 100% on what you are reading. Verify everything in order to protect yourself as you are responsible for any action you consequently take.0 -
Was the item purchased from a UK seller ?0
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Yes, everyone knows that. The question is whether it really is "not as described", which is what people are asking for clarification on.MalMonroe said:Hi, yes you are right. If the item is not as described, under the Consumer Rights Act 2015 you can return it for a full refund, including postage. Doesn't matter what their Terms and Conditions say.
See info in the following link under 'Delivery Rights - Returns'.
https://www.moneyhelper.org.uk/en/getting-help-and-advice/consumer-rights/consumer-rights-what-you-need-to-know1 -
Was it really 'not a described' pr was it not 'as the OP assumed it would be'.0
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