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IKEA Kitchen Compensation / Issues
Hi there, I'm looking for advice, we went into IKEA kitchens in May and configured a kitchen, they advised it would take 6-8 weeks so we cancelled with Wren and went with IKEA. 7-8 months on we still don't have the kitchen fully fitted, its pretty much there but waiting on the fitter to come back and finish off. For 6…
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Ordered something 3 months ago, tried emailing and heard nothing and still no parcel
I ordered some clothing items off of a website late September. It said delivery would take 5-10 due to him running the business on his own. it is now end of November and have still not had my goods. I have tried emailing him twice and had no reply. I don't what to do and what I can do to get my money or my items. Many…
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Personalised pyjamas causing a headache
Good morning all, First post so apologies for formatting. I placed an order with an online retailer (Studio) for personalised Christmas pyjamas for myself, partner and dog on 29/10/21 as they advertised delivery within 10 days. 10 days came and went so checking their website they were advising on the order confirmation…
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Cashback Offer
Hi, I recently bought some Samsung appliances from an online retailer that claimed I could get £100 cashback from Samsung. When I have come to claim this it transpires that they are not a participating retailer - they told me I could get cashback via an email, on their website, over the phone and on the invoice, and I have…
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BPO Collections Lts demanding payment of debt - that we do NOT owe!
Hope someone can advise further. A couple months ago a relative received a letter from the above organisation (see below) saying she owed £454.34. We'd never heard of them, so looked online and noticed it was a genuine collection agency and followed the advice given to contact them, basically asking them to prove the debt…
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Only part of Dell order delivered
Hi, I ordered a new desktop PC for the family for Christmas from Dell a couple of weeks ago. They delivered the monitor within a couple of days but the actual tower has been delayed. I have no way of checking if the monitor works properly without the tower so would that part of the order be covered for 30 days from when…
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Faulty fridge
Hello, I bought a fridge/freezer 13months again which means it’s out of the 12 month manufacturer guarantee…it’s developed a fault, I contacted the retailer… they have offered me half the money of the original price I paid but in the form of a card which can only be used instore, can anyone advise me what to do next please
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Do I start Financial Ombudsman Process or go back to Financial Institution.
I will not go into detail as it is irrelevant to my question. I have a dispute with a Building Society over interest of quite a few hundred pounds not paid. I put in an official complaint to the Society and they have issued a comprehensive reply which they have marked "final response" and stated that if I am not satisfied…
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Fault car was sold by trader
Hi 👋 I purchased a car from a Trader and paid over 4K. The car came with 3 months warranty. On the way home (1.5 hours of driving) the car developed a major gearbox issue (wouldn’t engage into reverse). I immediately messaged the trader and informed him.I sent him multiple videos and photos evidencing the issue. It was on…
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Dishwasher fault
I have an 8 month old Samsung dishwasher purchased from currys with a 5 year care and repair plan. Last night the dishwasher tripped the electric and now the fault light code appears (Tc) which means temperature fault. Each time you try to run a cycle with this fault code the electrics trip. Currys cannot fix it as its…
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Can a consumer get compensation if a retailer wasted their time in returning an item?
A few years ago I bought a 2nd hand Toyota car form an official dealer which had a severe mould issue in the air con and heating system. It wasn't apparent to me at the point of purchase and I only realised a few days later. After a lengthy process trading standards advised them to buy the car back from me because I had…
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Wayfair returns
I’ve recently purchased a flat pack beg from Wayfair. There has been a number of issues with it while assembling it. Most importantly the final product is different to the image used on their website. Think colours of materials (only noticed after as it was made at night) and flow of some pieces. I have requested a refund…
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How do so many online retailers get away with not adhering to consumer rights regulations?
Recently I bought a games console from thegamecollection company which I only used for about a minute to inspect the user interface. I asked them for an exchange within the 14 day cooling off period. They refused because I had opened the internal packages (which are unsealed) and turned the product on. Their policy states:…
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Main Dealer Ford
Hi, I had one of my Vehicles booked in with Ford to investigate an engine management warning light on Thursday 18th November. on Tuesday 16th the AA attended my vehicle for a separate fault to do with the near side front wheel. - I rang Ford and asked if I could take it early - they agreed. the AA looked over the vehicle…
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Import Tax
Hi guys, I'm a bit confused about this. Last week I ordered a pair of Golf trousers as it was a off brand I wanted to try them out before getting more, Not knowing much about the brand I later find out they are from Sweden. They turn up and they are decent quality and I am happy with them. So yesterday I order 2 more pairs…
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item not recieved - although delivery company insisting that it has
On the 12th November I purchased a spare battery for my electric wheelchair online costing £325,unfortunatly they did not accept Amex so I had to pay for it using my debit card, as I had not recieved it I chased with the company to be told it was delivered on the 17th November and signed for my EMIN - this is exactly how…
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Faulty Vehicle - Diagnosed early, misguided by dealership
Hey folks, I'm at my whits end having bought a car I can't seem to get a satisfactory outcome. Apologies for the long explanation but it needs context. Ok, so I bought a car on finance on April 30th
2021, (Ford Focus 2014 2.0L Diesel Automatic) during the test drive I was alone;
I was driving cautiously as you do so at…
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Anglian cancellation rights
Hi all, I recently placed an order with Anglian windows and conservatories which less than 14 days later I decided to cancel, only to find out that their cancellation terms were are 7 days. I didn't check the cancellation terms on the contract (yes I know...) at the time when the contract was issued and signed, so now the…
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IKEA/Whirlpool oven warranty repairs - multiple visits for same fault
Bought an IKEA oven 11.16, with five year warranty; oven element replaced earlier this year. Grill failed in October, warranty call placed with Whirlpool service; first call - 5.10.21 - postponed due to parts unavailable, rescheduled for 21.10 - element fitted, seemingly ok. Came to use it two days later, not working, call…
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Supplier advertised 48 port PoE switch, delivered 48 port non-PoE switch
I recently bought a Ubiquiti Unifi 48 port PoE switch from CCL Online, through one of their eBay adverts. When the switch finally arrived, it turned out not to be PoE. I called them explaining this, and they said they would speak to the supplier. They did and asked me to send photos of the box, and the serial number. They…
