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Letter of condolence - Data protection issue?
A relative of mine recently passed away - they were a big fan of a Premiership football club, as am I. A month ago, I received a letter of condolence from the club signed by the manager - which was really lovely. However, I'm a bit concerned as to how the club found out and what information has been shared with them. When…
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Refund paid twice
I requested a refund for tickets for an event that had been cancelled. I received a £400 refund to my credit card and the following week received the same amount again. I have repeatedly emailed the company since august to notify them of the error and ask for details if they would like it returning. The only response I…
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Car issues
Hi, I have brought a car from a dealer through distance selling which the garage has its own terms and conditions on. I've had an issue with one of the gadgets not working, let's say cruise control. This wasn't tested by the garage, or mentioned by me or the garage during the sale but it was on the advert as part of the…
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Premier Inn Good Night Guarantee
I stayed in a Premier Inn back in September and had an awful
night sleep because the door did not fit the frame leaving in some places near
6mm gap which resulted in light being bled into the room from the hallway
lighting the room up and making it very hard to sleep so I tried to claim
through their good night guarantee…
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Broadband, paying for service we couldn't receive
Hi We've been paying for Vodafone Superfast 2 broadband for the last couple of years. Vodafone have now told us that those speeds aren't achievable at our house and want to move us to Superfast 1. Should they refund us for the time we have been paying extra for a service we couldn't receive? Thanks Michael
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Faulty Used Boots. Please Help!!!
Please Help! I bought a pair of boots for £185 a size 6 UK 39 EU (online company) and didn't wear them in round the house as they are thick heavy boots for dog walking (like the calf CAT boots used to be) I was so excited to get them I wore them straight out for a dog walk, I came home in tears they rubbed so much, I have…
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Who Do I Complain To?
If anyone has a few spare minutes, can you type the following into your computer - Post Office Phone Cards Terms and Conditions? Then click onto UK and International Calling Phonecards FAQs | Post Office. Then click 'Phone Card Terms and Conditions' in the Get The Facts Box. When you scroll down to Section 10, it says I…
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Halfords neglecting their responsibilities
After the power cable on my nextbase dashcam developed a fault I went to Halfords in Sittingbourne on 24/11/21 only to be told that I had to go the manufacturer. Now my item is only 11 months old so within warranty and I had my receipt and that is where I bought it. I asked why when I bought it here and was stated by the…
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PAY WEEKLY LTD - issues
New here so be gentle.... I really need some advice, I don't know where to turn. I had Pay weekly come in to give me a quote on landing/stairs and 1 bedroom which resulted in £500 bill. I was told that £30 was required of me that day (which i was not aware of when making the booking and felt like id been put on the spot) I…
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Microwave oven apparently mis-described as new - seller refusing to refund installation costs
Hi all, will try keep this as short as poss. Purchased 2 matching ovens (high spec - F&P) over the phone, paid by card. Had electrician fit them day after delivery. Oven was fine but when microwave was connected to power it was tripping the electrics. We then realised it wasn't wrapped in plastic like the oven was so were…
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Tesco Mobile
Hi, in June 2020, I took out a 3 year contract for my 14 year old daughter with Tesco Mobile for an Apple iPhone 7. The iPhone has now just stopped working after 17 months, there is no damage to the phone. I was informed that the warranty ran out after the first year and as I had no insurance, I am liable for the repair,…
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Wrong size bed delivered
I bought a reinforced divan base online in October last year. This week I had a replacement delivered, because the bed had some minor damage and the bed company offered to replace it as it was under warranty. They also took the old bed away. My son and I spent some time putting it together and it was only when we went to…
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Consumer Rights on Returns
Hi Guys, This is my first post and quite a long one, so please bare with me....... Our family has had an experience recently with an online mobillity company called Careco, and I am desperately trying to get advice on where I stand as far as my buying rights are concerned. I have contacted citizens advice but still I do…
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Item lost by company, two items sent back and company lost return
Hello, just wanting to clarify where I stand with this issue I bought an item in January this year. The item is electronic goods. There was a wait and it took around six weeks from order to delivery. Upon arrival I discovered the item was faulty. Started the return for a replacement actions. Returned using the courier the…
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Hermes Lost Parcel
Hi, can someone advise me please. I sold an item on Vinted and dropped it off at my local Hermes Parcel Shop. I have a blue receipt with bar code. I have looked at the tracking info using the bar code and seven working days later it’s still showing that Hermes is expecting the item. I checked with the parcel shop and they…
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Window Recycling Schemes/Window Green Allowance Funding/... etc
Has anyone tried buying new windows for their homes using any of these schemes? Are they simply a scam to harvest data by offering quotes? Is it best to simply go direct with local window manufacturers? It seems impossible to find honest real life reviews.
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Music Magpie not refunding – what are my rights?
TL;DR — Bought a refurbished iPhone from Music Magpie that was damaged on arrival, returned for a refund but they're claiming the fault was caused by me, no refund will be issued and the phone will be retuned to me. Hi – I recently purchased a refurbished iPhone (XS) from Music Magpie advertised as and sold in 'very good'…
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Ltd company owing £3k - the contract says my Ltd company can't take the Ltd to court
A well known Ltd company owes my company £3k. I have been advised that the contract we signed says that we can't take the Ltd company to court and must seek address via arbitration. We have been chasing this debt for 3 months and feel arbitration would be a waste of time. Can we take this Ltd company to court via the small…
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Ongoing issue with a garage roof fitter.
Hi all, I seem to be a freaking magnet for bad traders it seems. I had 4 people come out to quote me for replacing a leaking garage roof. I settled on a quote for - "Total cost is £1800+ VAT" The two guys came, they removed the old roof, they put a new roof on, it looks good, so no issues there, but it was unfinished. The…
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Geodis - Impossible to contact
I recently ordered some products from iHerb. Never had a problem before, however this time my products were shipped with Geodis. Unfortunately my parcel never arrived, I should have received it by 17th November, the following day I decided to check the tracking information, according to this my parcel was out for delivery…
