Faulty Used Boots. Please Help!!!

Therewegojo

Please Help!   

I  bought a pair of boots for £185 a size 6 UK 39 EU (online company) and didn't wear them in round the house as they are thick heavy boots for dog walking (like the calf CAT boots used to be) 
I was so excited to get them I wore them straight out for a dog walk, I came home in tears they rubbed so much, I have even tried insoles.   I measured the boots and they are over 10 inches when a standard EU39 is 9.24inches so this makes them faulty??  I emailed them within 30 days with a which template stating my consumer right's and they ignored it until I sent another email a week later and then they told me that different manufacturers make different sizes.....  Surely this would cause confusion worldwide!!!   anyway they are refusing to send me a smaller size or refund any money as I have worn them even though they are not fit for purpose, can anybody help me? 

Aylesbury_Duck

Therewegojo said:

Please Help!   

I  bought a pair of boots for £185 a size 6 UK 39 EU (online company) and didn't wear them in round the house as they are thick heavy boots for dog walking (like the calf CAT boots used to be) 
I was so excited to get them I wore them straight out for a dog walk, I came home in tears they rubbed so much, I have even tried insoles.   I measured the boots and they are over 10 inches when a standard EU39 is 9.24inches so this makes them faulty??  I emailed them within 30 days with a which template stating my consumer right's and they ignored it until I sent another email a week later and then they told me that different manufacturers make different sizes.....  Surely this would cause confusion worldwide!!!   anyway they are refusing to send me a smaller size or refund any money as I have worn them even though they are not fit for purpose, can anybody help me? 

There is no absolute measured standard for sizing of shoes and clothes, they're only ever going to be indicative, so no they're not faulty.  I wear a size 11 for work shoes, 10.5 for tennis and 10 for trail running shoes, all from different manufacturers and all fit snugly, such is the difference in real versus stated size.  Whilst you have a 14 day right of return for an online purchase, the retailer would reasonably argue that wearing them on a (muddy?) dog walk to try them out goes beyond reasonable handling to assess suitability.  i.e. if you bought from a physical store, you'd try them on, walk around in the shop, perhaps even outside for a bit, but you wouldn't head off on a long walk to try them out.  I think it reasonable that you would wear them around the house for a while, but you've gone beyond that so I can see why the retailer is not prepared to refund or replace.  

neilmcl

The boots aren't faulty, they simply don't fit very well. It's up to you to make sure they are a suitable fit before wearing them out and about, no shop would allow you to return a badly fitting shoe that've you worn out in muddy field so why would you expect the same when buying online.

sheramber

 The boots are fit for purpose, just not fit for your purpose, but that doesn't make them faulty. 

You can  try them on at home the same as in a shop. You would not be able to walk outside with them on  if buy in a shop.

Try wearing a pair of  thick socks with them.

I wear a size 5 shoe but my walking boots are a size 6 to allow mw to wear thick socks with them.

pinkshoes

Therewegojo said:

 they told me that different manufacturers make different sizes.....  Surely this would cause confusion worldwide!!!   anyway they are refusing to send me a smaller size or refund any money as I have worn them even though they are not fit for purpose, can anybody help me? 

This is correct. There is no set size, other than a rough guideline of size. Every style and brand have a slightly different fit, which is why people often stick to one brand when they find one that fits them well.

A quick Google and most charts put a size 39 at 25.1cm which is 9.9 inches. Another says 25.5cm which would be over 10 inches.

My Skechers trainers are a size 40.5. My New Balance trainers are a 42. Both fit the same. 

This is why it's really important to walk round in the house with them before using them properly. 

They are not faulty, just not the right size for you, and as you have worn them then unfortunately you have no consumer rights. I would suggest either asking them as a good will gesture if you can return them for a partial refund, or selling them online to recoup some money.

Therewegojo

Ok, thanks guy's.  Next time I'll be less excited and more cautious, silly expensive mistake. :-(   

Aylesbury_Duck

You might try selling them on?  You won't get full price of course, but if you can't find a way to make them comfortable, you may be able to recoup some (half?) of your outlay.

the_lunatic_is_in_my_head

UK company? 

Did they provide the durable (email, paper) information regarding the right to cancel? If UK and they didn't then the right to cancel and return for a refund without deduction exists. 

Sandtree

Others have already clarified that there is no standard sizing but it really goes beyond that and some companies intentionally make clothing large because of the "feel good" of fitting into a size 10 makes you more likely to buy than if you have to upsize from your normal 12 to a 14 (though in these days of internet shopping its getting more debatable if this is still the right decision given people order multiple sizes and return).

Walking boots etc are often made larger intentionally because they are intended for people to wear thick socks underneath, similar loafs are normally made small because they need to be a snug fit to stay on the heal because of the lack of fastening. 

Heavy footwear takes time to break in, with boots I buy I wear them around the house for the first dozen times, normally with extra socks, and an hour or two the first time and extending the time each wear. Once they're broken in can wear them almost indefinitely (though wouldnt do so as they need time to dry out between wears).

Have you seen where they are rubbing? is it becaue your foot is moving around inside or something is creasing against your foot or? Depending on what the problem is and the material of the boot you can get various things to try and resolve the issue from tongue pads to shoe trees with extension parts and mink oil based leather creams

Ergates

Walking boots are often slightly larger than other shoes of the same size "number" because people usually wear thick socks with them.

If they're expensive and otherwise good quality, it might be worth persevering with them - wear them around the house, wear them for shorter walks.   Try different socks.  Put blister protection on the parts that rub.  Walking boots can take a while to adapt to your feet as they tend to be more rigid that other shoes too.

pulliptears

pinkshoes said:

Therewegojo said:

 they told me that different manufacturers make different sizes.....  Surely this would cause confusion worldwide!!!   anyway they are refusing to send me a smaller size or refund any money as I have worn them even though they are not fit for purpose, can anybody help me? 

My Skechers trainers are a size 40.5. My New Balance trainers are a 42. Both fit the same. 

Sketchers have the most random sizing of any shoes or boots I've ever owned.  Normally I can order a pair of size 7 anything and they fit, but sketchers are madness.  I have a pair of ballet pumps by them in a 6, an almost identical pair of ballet pumps but they have a small heel in a 5, boots are 7.5 and trainers are a 6.