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Issue with RAC breakdown cover
Hi all, I currently have RAC breakdown cover on my car insurance, my car broke down near a car show room which I pulled into (the road is full of car show rooms and I didn't have a choice), I called the RAC who then charged me for recovery claiming that it was not covered by my insurance policy because the car was at a…
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Customs charges
I ordered some clothing from a company called Horze based in Germany. I have ordered from them before back in May of this year with no issues at all. With my most recent order I have received a letter from Parcel Force stating that my items are being held and that I need to pay custom charges. The goods that I ordered…
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Seller won't refund due to missing package; Courier company won't investigate either
I have returned some items to a retail clothing company via ParcelForce. The retailer says they have not received the parcel, despite the tracking details showing that the parcel was delivered and signed for. They have advised they will not investigate my issue any further and will not refund me the money I am owed. They…
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Easyticketing
I bought tickets for comedy in the park in Southport back in October 2020 for the gig in June 2021. Booked hotel etc and 2 weeks prior cancelled and moved to the following year and instead of a weekend gig its now a mid week gig. Straight away I asked for a refund and was told as per term 46 its a Covid issue so tough. I'm…
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Carptener not honouring a quote
I have a problem whereby I was quoted for a new front door and frame for my house. We agreed on an itemised price and the carpenter went ahead after we had provided our front door aperture size. The carpenter then made the door based on the dimensions of the aperture minus the frame (as you would expect). However, when he…
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Seller won't return my item after being fixed under warranty
Hi, just after a bit of advice on what to do next with a problem I'm having with an ebay seller. In April I purchased a gaming pc bundle on eBay with a tower, monitor, keyboard etc for my son's birthday. It came with a one year warranty on hardware. In September it developed a problem, so we contacted the seller who…
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Can I reject my used van as the salesman lied to me
Early September I bought a used van £6k from a well known dealer in Lancashire , went and had a test drive all ok and told them I would decide over the weekend. On the 04/09/21 I sent the salesman a email, asking how much the road tax was and if the van was ULEZ compliant, he replied with the cost of tax and stated the van…
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Car Retailer Lied About Service History
I bought a vehicle a few weeks ago from a car dealershipBirmingham. Before collecting the vehicle I called and asked what the service history was and was told it had a full service history (it said Part service history on their website and still does). On the day of collection I arrive and realise there is no service…
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Ongoing issues with DFS
Hi all. Earlier this year, we purchased 3 sofas from DFS, on a 0% interest credit plan over 3 years. After the delay of the delivery of the sofas to the DFS warehouse, we called DFS to organise a delivery date and have been having a couple of issues since, which I will summarise below. * DFS said they would deliver the 3…
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Company not honouring the deal they offered
Hi, So basically I got a letter from the Spectator magazine with an offer to resubscribe (see below). I thought it was a good offer so filled in the attached form and resubscribed. Waited a few weeks and was receiving the magazine but no word about the amazon voucher so I emailed them. They initially said "you're eligible…
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Laptop repairs
I bought my son a laptop for college, online directly from a well known computer manufacturers online shop in 2017. last week, it stopped being able to open and close, which he really needs it to. He took it to a local repairer, who said the lid would need replacing but the part is no longer available. He should contact…
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Taking large parcel delivery company to small claims. One bit of advice please
Hi. Issued small claims court proceedings re non-delivery. Months of no comms from courier until they received court docs. They responded by email to offer full amount as "gesture of goodwill" and deny responsibility. Sick of being lied to. Probably why they did so by email. Reply, or tell them to only communciate via…
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Possible hacking
Hi guys this is my first post so a hello. I have renters insurance with urban jungle. yesterday I received an email that alarmed me - I had been awarded £18 of referral credit and I haven’t disclosed my referral code to anyone. I requested the details of the person who signed up - to which they refused citing data…
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Amazon return
Hoping for some assistance with this one. I recently purchased am external SSD from Amazon. Unfortunately I had purchased the wrong one and decided to return this. I asked my partner to return this to Amazon. Almost two weeks later (yesterday) I get an email saying I had returned the wrong item and I would not be refunded.…
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Can I return faulty school shoes after 10 weeks?
I bought my daughter a pair of school shoes in September and now the sole is coming away on one of the shoes. Am I able to return them to the shop after 10 weeks of wear? I do have the receipt. Just not sure if its too late by now. Thanks for any help.
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CURRYS - Return of faulty Hotpoint Washing Machine. Refund including delivery options question.
CURRYS - Return of faulty Hotpoint Washing Machine Activecare NM11 945 WCA UK N 9kg. Full receipt refund knowledge required. The above WM was installed at my home on Saturday 30th Oct 21. After the 'first-time wash' (as instructions state) I noticed on the door seal some roughness due to small bits of loose rubber. Towards…
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Another 1&1 / Arvato thread
I had a call from my dad recently to say I had received a couple of letters delivered to his address. I’ve not lived at my dads for 18 years so this struck me as really odd. My dad sent me the letters and I found that one of them was from 1&1 and the other was from Arvato. The 1&1 letter was saying that a web hosting…
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Wrongly advertised product by Amazon warehouse
Hi, I’m after someone who understand the legality of this issue to help please… I ordered a product from Amazon warehouse and had 30% discount on top due to a special offer advertised by MSE. The product arrived but, whilst the Amazon label and barcode on the product is for the model I ordered, the actual box and product…
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Faulty shoes, no receipt
Three weeks ago I bought some shoes from John Lewis, paid via debit card. The shoes are faulty (sole coming away) so want to exchange them, but I don’t have the receipt. I’ve heard that you don’t need the receipt to return something, just a proof of purchase. Is this correct? I went to JL and was told, without the receipt,…
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Nespresso Replacement Machine
In January this year we bought a Vertuo Plus machine direct from Nespresso - it was the Magimix version (as it was part of a subscription plan we did not get a choice of model). It broke down only a fortnight later and after a helpful discussion with customer services during which several fixes were suggested, none of…