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Can I return faulty school shoes after 10 weeks?
TwinMummy
Posts: 114 Forumite
I bought my daughter a pair of school shoes in September and now the sole is coming away on one of the shoes.
Am I able to return them to the shop after 10 weeks of wear? I do have the receipt. Just not sure if its too late by now. Thanks for any help.
Am I able to return them to the shop after 10 weeks of wear? I do have the receipt. Just not sure if its too late by now. Thanks for any help.
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Comments
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Yes. A pair of shoes should last longer than two months.
Information here -
https://www.gov.uk/government/publications/consumer-rights-act-2015/consumer-rights-act-2015
and also, here -
https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product-aTTEK2g0YuEy
Also, if you buy from Clarks, their website says "Return faulty goods within 6 months for a full refund or exchange."
But retailers have to take action, either repair or refund, if goods are faulty and not 'fit for purpose'.
Please note - taken from the Forum Rules and amended for my own personal use (with thanks) : It is up to you to investigate, check, double-check and check yet again before you make any decisions or take any action based on any information you glean from any of my posts. Although I do carry out careful research before posting and never intend to mislead or supply out-of-date or incorrect information, please do not rely 100% on what you are reading. Verify everything in order to protect yourself as you are responsible for any action you consequently take.1 -
As they're less than 6 months old it would be up to the retailer to prove that the problem *wasn't* a manufacturing/design defect - i.e. they'd have to show that you had caused the problem somehow.
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Great, thank you both. I will go to the shop tomorrow and ask to exchange them.0
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