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Reclaiming Defended Small Claims Court Costs
I recently succesfully defended a small claims action bought by a car park operator. I am aware that I am able to claim an amount of fixed costs (albeit limited), however although I have looked I cant find out how to actually go about it making such a claim. Grateful for any guidance. Thanks
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Dispute with builder - ADR
Hi I've been searched on Google but couldn't find what I'm looking for. Hopefully anyone here can help me please or maybe have been in the similar situation. We are having dispute with our builder at the moment for his faulty works. We sent him LBA last week requested for refund as he was failed to fix his work within…
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Where do I stand on faulty headphones?
My husband bought a pair of wireless Beats headphones 29th September 2020 for my birthday which is 21st October. On 25th October 2021 one speaker stopped working. They were working perfectly two days prior and was untouched till that day. We don’t have kids so we know they weren’t handled badly. The headphones are still…
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Faulty TV
So, looking advice. Bought a TV from a very well known brand with 4 letters. After 4 months it started to act weird and reboot randomly and sometimes would be 25 mins without reacting to remote etc. I have a video of the issue on 1st sept. On Monday it did it again and I decided to call the store and they sent an engineer…
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Contract cancelled
Hi I upgraded my mobile phone contract with vodafone in one of their shops, they did not have my phone in stock but said one would be delivered by DPD the following day. I upgraded my contract and signed all the documents. Later that day i received a text from DPD saying my phone would be delivered the next day but the…
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Auto Renew Subscription for Online Services (no warning)
A year ago I signed up to a year's subscription to an online company called PlaceIt that gives you access to mock-up photos for artwork, people wearing t-shirts etc. Yesterday (18th Nov 2021) they charged £100 to my PayPal account for another year's subscription. I didn't know they were going to do this and if I had I…
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Living Social Wowcher won`t refund or credit me
A couple of years ago i purchased a spa day via Living social / Wowcher but when trying to book i was not getting what was advertised so L S gave me voucher credit . It kept expiring as there was nothing else i wanted to but from them. I rang them a few times and each time they added my credit back on again with no…
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Currys Warranty
I recently bought a Hewlett Packard PC from Currys. As I was setting it up I received a notification from HP that my warranty had expired in July 2021. I thought this was rather strange as I purchased the PC this week. I typed the serial number of the product into the HP website and received a reply in big red letters that…
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Jewellery not quite as described.
Hi Everyone. My wife purchased a bracelet online from a chain store here in the UK, which was supposed to be just a 9ct Yellow and White Gold thing. Not much but still over £100. It's been 35 days since the invoice date and we've noticed that it doesn't seem to be all gold, but rather gold plated. Do we have a case for a…
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Returning 'Custom Goods'
Hi, Back at the beginning of August I ordered a set of golf irons from a well known specialist high street retailer. I was informed they might take up to 8 to 12 weeks to arrive but after 14 weeks I made contact with the store only to be told that the supplier has not provided any delivery date and are not returning any…
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Broadband supplier contract problem
I had a broadband contract with onestream which expired some months ago in which I was paying around £31 pm. I used moneysupermarket to source a cheaper quote from plusnet at around £22pm and started the signup process with them. onestream contacted me and promised to provide broadband at around £21.95pm to which I agreed…
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Mifo / Hubbo returned package and no refund
Hi - I hope you can advise on my problem. My 21 year old daughter (Emily) is at Uni and was taking part in a John O Groats to Landsend bike ride for charity. She ordered and paid for a massage gun from Mifo to help prevent leg muscle tension. The massage gun didn't arrive and there was no indication from Mifo via email or…
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Klarna and small business
Long story short, I returned some items to a small online clothing business. I sent them tracked and I know they arrived within the returns window. I even have a photo of the parcel in their office. They have refunded me for some items but then said the rest of the parcel didn’t arrive till this week and it’s outside the…
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Goods not matching description & PayPal
I ordered a present for my wife, placed an order with PayPal, (£29) when it eventually turned up (way too late for her birthday) the material was very thin and poor quality not 'thick & luxurious' as described.It was also the wrong size again not as advertised.Emailed the contact ... service@unleen.com emails bounce, as…
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Hotels.com posting or allowing fake reviews!
After a recent hotel visit booked via Hotels.com,
someone has posted a review in my name on the website (not surprisingly an
Exceptional 10/10 review!). When contacting Hotels.com they seemed very disinterested and could not adequately advise how to delete the review. They had no inclination to remove the review either,…
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Customs charge from UK website
I’m just wondering if anyone can help. I ordered an item from a UK based (owned by the hut group) large company UK website, it was at a reduced price but still nearly £250. There have been numerous issues with the delivery of it. It took 4 weeks for dispatch, then when it was on its way I was given tracking information…
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Blinds Direct faulty and refund refusal
Hello, I ordered a made to measure wooden blind that arrived poorly made. I had to send photos to show all the problems, which there were many. A replacement was sent, however, the courier left it outside when it was pouring rain so packaging disintegrated and cream ribbon got dirty. I called and spoke to the rudest lady…
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Item shrunk in wash
I purchased a designer sweatshirt online, I used Klarna pay in 3 as payment method. Item was worn and washed according to instructions, long story it’s shrunk and I returned Item. Stating it had been worn, washed, and shrunk. They have replied saying it’s been returned without tags, worn and they won’t accept it back and…
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Topcashback Is this real ?
I am a member of Topcashback,so always receiving emails from them.Had a few of the below,which I click on,"yes,count me in" today,I suspect it may be one of those dodgey emails and I click on and have clicked on the link,thoughts ? Hey there, Want to know a little secret? We’ve been working on something special to help you…
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Small Claims re kitchen & bathroom supply/installation - realistic expectations?
Good evening folks. Last year we entered into 2 contracts with one of the big retail park shops for the supply & installation of a kitchen and a bathroom. They supplied it all ok and appointed a sub-contractor to install it all. The sub-contractor did a terrible job, which we complained about to the sub-contractor (who…
