Jewellery not quite as described.

Ricki80

Hi Everyone. 

My wife purchased a bracelet online from a chain store here in the UK, which was supposed to be just a 9ct Yellow and White Gold thing. Not much but still over £100. It's been 35 days since the invoice date and we've noticed that it doesn't seem to be all gold, but rather gold plated. Do we have a case for a refund under the trade descriptions act at all as their refund policy is 14 days? I'm taking the bracelet up to a local Jewellers to check it is wrong. 

Thank in advance. 

Alderbank

Is it hallmarked?

Ricki80

There is a hallmark but it's extremely small and I'm unable to read it. 

Andy_L

White gold is (usually/always?) plated with rhodium. Is that what you are seeing?

Can you give a link to the item?

Ricki80

This is a link to their store, 
https://www.ramsdensjewellery.co.uk/product/9ct-yellow-and-white-gold-blue-topaz-set-bangle-33886
And this is the Mark on the inside as zoomed in as I can. 

Ricki80

And this is the damage which started it all. 

TELLIT01

Once you have a report from the jeweller you will be in a better position to take things forward.  If it's actually plated, but not described as that you should be entitled to money back.

Keep_pedalling

How did the damage happen? That does not look like plate, more like very thin gold with another material running through the bangle to strengthen it. Not sure if that is allowable on things advertised as gold.

The definition on the photo is only good enough to be able to identify the Birmingham assay mark.

Alderbank

Ricki, is the link to Ramsdens the actual item you bought? The pre-owned bangle?

Flight3287462

Looks like Ramsden's may have been hoodwinked (dodgy hallmarks?), if so quite worrying.

As above get your report.

(Remember Ramsden's are pawnbrokers so probably bought and sold in good faith)

Keep_pedalling

Reading the filling guide from the London assay office it would seem that this item is not entitled to a hallmark due to the hidden non precious material that the gold is wrapped round, so those hallmarks are almost certainly fake. 

https://www.assayofficelondon.co.uk/media/1820/final-guidance-notes-oct-2016.pdf

Your local jeweller will confirm this and should confirm this for you in writing. I think it unlikely the Ramsden’s will make life difficult once you inform them  of the problem.