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Cancellation fee (COViD reasons)
I had a follow up appointment with a physio, that day in the morning I woke up with fever and cough, called immediately and try to reschedule. However, physio says I have to pay £25 cancellation fee because I have not cancelled 24h before. I feel this is not fair since we are in pandemic and can happen at any time to…
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£500 missing
Hi all, Wondering if I could grab some advice from you all. Today my husband and I went to Curry's PC World to buy the new Playstation 5 bundle which he's been saving up for and waiting patiently for to be in stock. When we arrived, I decided to use my Blue Light Discount; which was in the form of buying discounted gift…
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Rusty radiator from Amazon Marketplace
Hi all - Looking for some advice. I bought 7 radiators from an Amazon Marketplace seller two and a half years ago. One has started to rust (see photo). It still works OK but it has got significantly worse over last few months and am worried it will spread more. They were all installed correctly by a professional and have…
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Chesterfield sofa and chair damaged on delivery - what are my rights/
Hi We placed an order for a chesterfield sofa and chair back in August - we were informed when placing the order that it would be 10-14 weeks before it went into production and delivered. We had no other communication until I contacted them in week 14 to ask if there were any updates. I received a reply stating that they…
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Zara company policy direct against consumer rights
bought the item showing the price Tag in Euros 99- went to the till then charges £119 pounds disappointment part is : it went to higher management and they are are not apologizing or honouring the price of 99 euros or equal in pounds which should be around 89pounds but they have charged 119 Pounds I believed this direct…
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Blinds Direct Returns
Hello, I ordered a made to measure wooden blind that arrived poorly made. I had to send photos to show all the problems, which there were many. A replacement was sent, however, the courier left it outside when it was pouring rain so packaging disintegrated and cream ribbon got dirty. I called and spoke to the rudest lady…
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Amazon Unauthorised Deductions
In September I purchased a phone from Amazon, I returned the item. I took it to my local drop off point using the delivery label provided by them. In October I was contacted to be told the box had been received but the wrong phone, I asked for proof. I was then told that there was no phone just an empty box. Again I asked…
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Claiming a refund from Square as a consumer
Hi, I purchased a book from an independent business via Square in August and never received it. I’ve tried to contact the seller within the past month via email who hasn’t responded. Has anyone claimed a refund through Square before? I can find information about refunds from the seller’s viewpoint but nothing about…
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Used car problem
I bought a car from a dealer, 3 months ago on 50000 miles, I have done 3000 miles. There has always been a rumble with the clutch ie. At bite point but I thought that was the car it has become a little bit worse. Took it to my local garage the said the clutch is wearing. Further investigation on the car dealer and I have…
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Reclaiming money from a 'scam' company
Dear all, I purchased, last Tuesday 9th November, a PS4 for my son's birthday. The company, which I found on 'PriceSpy', had one for the same price as Argos. The company is called 'Electrifylux.com'. The site has a agreement with a company called 'Coupay' on my bank statement it's down as Trade Explorer EU. The seller's…
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Bosch Faulty Washing Machine Help
Hi all, I bought an integrated Bosch washing machine earlier this year and have been having issues as follows: 5/2 Purchased from a well known on line AO13/7 Machine showed error 35 - booked repair - Earliest date was 20/7 19/7 Error stopped ( tried every day) so I delayed repair to test machine and eventually cancelled…
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Is this legal? I feel so deflated.
I don't have a lot of money due to being disabled but I treated myself to a riser/recliner disabilities chair from Livewell in their sale for Christmas. It arrived on the 9th and since that time it's just caused me nothing but pain. It's so uncomfortable. (I have osteoporosis and arthritis) I reached out to them explaining…
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Admiral insurance and cancellation fees issue
This has happened to my brother and I am asking for help on his behalf. My brother and his family has been out of UK since last August due to a family situation.He had a multi car insurance policy
with Admiral. he always pays the full amount every year rather than monthly instalments. He is sure that he never agreed to…
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TalkTalk will not provide written documentation of agreement
I've just signed up (well re-signed actually) to a new home broadband contract with TalkTalk. This was carried out over the phone, and the deal agreed was £20pm for 18months, free wifi-extender (worth £85) and an amazon voucher of £130 to be sent in 42days. The next day I received an email to confirm the new contract…
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HotelGift.com
A dear friend bought us a voucher over 2 years ago for our 30th wedding anniversary. After a load of hassle and delays because of Covid, we finally was able to book 1st February 2021 for last night 15/11/21 so we could celebrate our daughter’s birthday. On arrival the hotel knew nothing about the booking but allowed us to…
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NCF Living
I ordered 2 sofas from this company back in May 2021, they finally arranged delivery in November 2021. The delivery company arrived and didn’t even attempt to deliver the furniture into my house and left within 10 minutes of arriving. After numerous calls and emails trying to get a refund they advised I was entitled to 50%…
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Warranty issue, unable to find my receipt
Morning all, in March 2019 I purchased a shark hoover from my local Tesco (I have a screenshot of the purchase via my online banking). I have an issue with the shark and having purchased an extended warranty I thought this would be simple, however they are adamant I need the receipt. I have been into the store, told them…
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Curry’s non-existent customer services!
I recently bought an AEG double oven and Hob, both at the higher end of their range. Just 5 weeks after installation, the hob stopped working and immediately after turning on, it clicked off. I contacted Curry’s and was put through to Electrolux (AEG apparently), to be told an engineer needed to come out and assess it.…
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Returns and refund of payments made on gift cards
My daughter bought a pair of trousers online (small company called no emotions) and part paid with a £35 e-gift card she was given for her birthday and the balance on a credit card. They were too big so we returned them (at our expense) and they refunded the part payment made on the credit card. We assumed they had also…
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Mystery package I didn't order
Hiya Bit of a weird one. Today I received a package, and thinking it was something I had ordered and was waiting for, I opened it. Turns out it's a desk, which I definitely did not order. Some details: * The package had my name and address on it * There is no invoice or other information inside the package * The box and…
