Reclaiming money from a 'scam' company

msajglover

Dear all,

I purchased, last Tuesday 9th November, a PS4 for my son's birthday. The company, which I found on 'PriceSpy', had one for the same price as Argos. The company is called 'Electrifylux.com'. The site has a agreement with a company called 'Coupay' on my bank statement it's down as Trade Explorer EU. The seller's website links to the front office of 'Coupay' and you approve the transaction as you would for any new payee. I have heard nothing since I placed the order i.e. no tracking number or delivery details. I have called the office and emailed - no response. The website has vanished and no longer exists.
My question is how do I reclaim my lost money? I have looked the 'Charge back' information and I didn't purchase the item with either a credit car, debit card or digital wallet. So I'm unsure if this would be the correct route? 
I have a few questions: How long before I can make a claim? Do I claim via Coupay or my bank? Can I claim anything back at all, or have I lost the money forever? I would greatly appreciate any help you can offer me, as I'm unsure of how best to proceed.

Thank you advance
Ali

cx6

How did you pay - what was the mechanism that you supplied the funds?

[Deleted User]

If you effectively made a bank transfer, the money is gone, I'm afraid.

However, the website you mention is still up, with contact details, so perhaps try that first before you give up.

https://electrifylux.com/

visidigi

Coupay = bank transfer. So charge back, S75, neither apply.

Don't hold out much hope I am afraid.

msajglover

I used the a company called 'Coupay' - a legitimate company which allows businesses to use a payment system like Paypal. 
If I have evidence of a receipt from Coupay for the transaction and I have an email confirming the order, from the company, is there no way of claiming it back? I'm not entirely sure it's a bank transfer for the reasons I have stated.
Thanks for the responses. 

LaHostessAvecLaMostess

The website has not vanished, it certainly still exists, but it doesn't look particularly trustworthy.  Looks like something made with a template.

The bank are unlikely to deal with this as an APP fraud situation, it's just a retailer not sending goods and the waters are muddied significantly by a legitimate third party being involved in the chain.  There are no chargeback rights as no card was used.  You can phone them up and ask them but I would  look don't get my hopes up.

Incidentally the company listed at the bottom of the page does exists and has been trading for a while, although there's nothing to stop them going bad, or someone using their company name on their scam website.

msajglover

Thanks for the responses. 
The website, allowed me to get to the Contact page, but you submit a response. I have also emailed and called. I can leave a voicemail but no luck.

msajglover

I have checked the Whois, and it's registrar is Shinjiru Technology Sdn Bhd. The other company is legitimate. Should I contact my bank and inform them of the fraud, or leave it alone?

LaHostessAvecLaMostess

msajglover said:

I have checked the Whois, and it's registrar is Shinjiru Technology Sdn Bhd. The other company is legitimate. Should I contact my bank and inform them of the fraud, or leave it alone?

Your bank aren't likely to be interested.  You paid a legitimate intermediary, which has distinctly limited your options.

visidigi

msajglover said:

I used the a company called 'Coupay' - a legitimate company which allows businesses to use a payment system like Paypal. 
If I have evidence of a receipt from Coupay for the transaction and I have an email confirming the order, from the company, is there no way of claiming it back? I'm not entirely sure it's a bank transfer for the reasons I have stated.
Thanks for the responses. 

Problem is the meta tag on it is pretty telling what coupay is enabling...

Coupay - Payments Better | Paymenthttps://coupay.co.uk

Coupay makes bank transfer smarter. Your customers can now make a bank transfer in just a few clicks and there is no need to enter any payment details!

msajglover

Thanks for all your help, you've all been fantastic. It's a 'chalk it up to experience' moment.

Thanks again.