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Ebay Forcing Consent to store Credit Card details
Hi Forum, I recently used ebay to place a classified add for selling a motorcycle. I am happy to pay the required one off fee. However, to pay the fee I MUST set up a seller account (even though I am unlikely to ever sell anything again) and I MUST give consent to ebay storing my credit card details. I did not realise this…
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Paying overseas countries VAT/Tax for products
Hi all, If I purchase an item from an overseas shop and have to pay that countries VAT/Tax and it is then shipped to me. What value is added to the customs form? Is it the value of the item without the tax or the item value with tax. Any advice would be grateful. Thanks
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Screen replacement broke after 25 days, but I've lost the receipt. They won't resolve.
I had a screen replacement on a laptop on October 18. On November 12, the new screen was broken. Unfortunately, I lost my receipt. I went to the store and the guy asked for my phone number, as he said the only way he can find my receipt on their system is via my phone no. After giving him my no., he said he couldn’t find…
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10 month old patio, one slab hairline crack
In Jan/ Feb this year we had a new patio laid (28 m2) Yesterday, when I went out into the garden one of the slabs, has got a thin hairline crack right through the middle. This is right in the middle of the patio and now I can't 'unsee' it The local company that did it, was paid via BACS and isn't a member of checkatrade or…
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electricity provider charging me crazy amount based on estimate - need advice on my rights
Hi all! I'm looking for any kind of help/anyone with a similar experience, and what you can do to avoid paying a bill you don't believe is right. I'm based in Hertfordshire, UK. Summary: I recently switched electricity supplier and the last supplier's (SSE) final bill is extortionate, based on estimated readings (~£250 for…
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Auto Renewal 14 Day Cooling Off
Does the consumer right to a minimum 14 days cooling off apply to an Auto Renewal subscription. Subscription for premium website membership. Should a 14 day cancellation period start upon auto renewal of a website membership (12 month subscription) They keep referring me to T&Cs which states no refund, but it’s to my…
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Refurbished hoover out of warranty
I bought a refurbished hoover from Shark about 15 months ago. I found it a little clunky so I continued using my old hoover for a while. I started using the new hoover about two months ago as the old hoover started to show that it was worn e.g. suction was not as good. Almost straight away I noticed an issue i.e. the Shark…
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ups numpties
Posted something overseas ( have online business) to a customer, using aforementioned business. The order was not collected and so began its journey back to me undelivered. I started getting countless phone calls from unknown numbers, one afternoon I counted 4 voicemails messages. The messages where left by people with…
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Charged Wrong Amount For Bundle
Hello, Yesterday I was made aware of a bundle that Currys were advertising. The two items bundled cost £64.99 and separately £119.99. After checking out, I have been charged the amount of £119.99 and decided to get in contact with their customer support. I was promptly told that I would be refunded the £55 difference. I…
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Faulty tumble dryer out of warranty
Hello I purchased a Hoover tumble dryer from AO.com almost exactly 2 years ago. About a week ago it stopped working and an odd smell comes out of the dryer when it is turned on. Hoover have told me that I can either pay £120 (plus VAT I think) to have it repaired, or sign up to a repair plan for a year for £201. The…
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Return to shop
I wondered what your rights are to return a damaged item to a shop miles away. My mother is being told that for shop bought purchases they can only be returned in person to the shop and not by post. Unlike me she is all for supporting the High Street and had a twice a year trip to Cambridge, but given the shop in question…
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Yellow pages contract
My daughter has been bullied into a yellow pages advertising contract that she really can’t afford for a little home business that she started a month ago. She rang back a few days later to ask to cancel contract but they wouldn’t let her. They’ve reduced the price slightly. Is there really no 14 cooling off period for…
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Tapi order change/cancellation
So I place an order with Tapi for a carpet. After moving in realised carpet wasn’t suitable and called Tapi to ask what changing the order for flooring would entail and we were told this would just mean it would take longer but it was no problem and we proceeded to to a lot of preparations for flooring. After the store…
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Merchant refuses to honour a warranty return, what can I do?
Just over 12 months ago I bought a waterproof jacket for my cycle commute to work. It's not been used very much at all but 10 months in I noticed it had begun to leak and subsequently noticed the sealed zipper had let in some water too. It's probably fine for short commutes but for day rides I wouldn't be confident in…
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Amazon ps5 refund dispute
Hi, I purchased a ps5 console of amazon 3 weeks ago for £450 (£40 in amazon vouchers and £410 on a tesco credit card). A couple of days later the amazon delivery man arrived and delivered me a large box to which he put down in front of my front door, immediately as i picked it up to take it inside i became suspicious as it…
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Shell broadband and cancellation charges
For the past year I have been with Shell (now trying Vodafone. Thanks Martin!) and almost stayed with them but an email they sent me p!ssed me off as it stated that I have to give them 30 days notice (I don't think in the past I have ever had to do it), but most of all that if I leave there is a "cease charge" of £12. I…
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Small relative accidentally spent over £1700 in apple store purchases using my Grandma's card!
My grandma is not technologically proficient and was asked by a young member of the family if they could buy them an app for £1.80, they did so but assumedly didn't then remove their card details from the device. 3 weeks pass and now over £1700 has gone from my grandma's account (probably more but she can't bear to count…
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wowcamera sells phones which are not compatible UK networks
A while ago I purchased (stupidly) an LG Velvet 5G phone from WoWcamera, a website that claims to have warehouses in the UK, Luxemburg, and Hong Kong. The phone arrived and it was all well and good, till 3 networks start providing 5G network in my area. It was then that I realised the phone doesn't connect to the 5G…
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Apple inc troubles
Hello, just wondered if any of you could help me ? I recently sent away to apple my iPad with broken touch button , however when apple received my iPad I was shocked to discover they got it back bent and cracked in the middle and wanting £300 to repair it! Unfortunately at the time I didn’t think to take photos before I…
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Error with Paypal payment cancellation, four days after cancellation. Help!
On 6 November, I made a £690 payment to a friend but on realising I had used their old email address, I cancelled the payment a couple of hours later. My Paypal transaction history does not give exact times but has recorded the payment and the cancellation. I thought that was the end of the matter. On 10 November, £690 was…
