Charged Wrong Amount For Bundle

elKz_

Hello,

Yesterday I was made aware of a bundle that Currys were advertising. The two items bundled cost £64.99 and separately £119.99. After checking out, I have been charged the amount of £119.99 and decided to get in contact with their customer support. I was promptly told that I would be refunded the £55 difference. I sent the transcript of the chat to myself via e-mail, took a screenshot of the chat and also of the bundle with the original price itself.

I received a dispatch e-mail the same day, however today I've got been informed that they won't refund me the £55 as It was a mistake on their website.

Is there anything I can do here? I'd have been willing to accept it if they hadn't already told me It would refunded. I paid using PayPal so was considering putting a claim in there as I have the proof.

user1977

Have the items actually been dispatched (or received)?

elKz_

user1977 said:

Have the items actually been dispatched (or received)?

Yes, I got the dispatch e-mail and Royal Mail tacking numbers yesterday. I haven't received the items yet however.

jonesey1985

Refuse the delivery.

PayPal won't partially refund you, they'll expect you to return them and then give a full refund.

elKz_

jonesey1985 said:

Refuse the delivery.

PayPal won't partially refund you, they'll expect you to return them and then give a full refund.

But how can they commit to offering me a refund only to take it back the next day? If I've already got that in writing then surely that's on my side?

jonesey1985

elKz_ said:

jonesey1985 said:

Refuse the delivery.

PayPal won't partially refund you, they'll expect you to return them and then give a full refund.

But how can they commit to offering me a refund only to take it back the next day? If I've already got that in writing then surely that's on my side?

Because people make mistakes.

That doesn't change the reality that PayPal are not particularly interested in the intricacies of the disputes.  They do "Not as Described" or "Not received."  It's tenuous that it's "Not as described" but the response is the same.  Return it for a full refund.

If you want to take Currys to court for loss of bargain, you're free to do that but you'll almost certainly lose.

elKz_

jonesey1985 said:

elKz_ said:

jonesey1985 said:

Refuse the delivery.

PayPal won't partially refund you, they'll expect you to return them and then give a full refund.

But how can they commit to offering me a refund only to take it back the next day? If I've already got that in writing then surely that's on my side?

Because people make mistakes.

That doesn't change the reality that PayPal are not particularly interested in the intricacies of the disputes.  They do "Not as Described" or "Not received."  It's tenuous that it's "Not as described" but the response is the same.  Return it for a full refund.

If you want to take Currys to court for loss of bargain, you're free to do that but you'll almost certainly lose.

It's not a mistake though? They said the mistake was on the website so that the correct price should have been £64.99 only to backtrack on it. 

the_lunatic_is_in_my_head

OP a unilateral mistake is one where if the non-mistaken party knew or ought to have known the mistake then the contract typically isn’t enforceable.

Effectively if the mistake was obvious you can’t hold the other party to it

On the one hand nearly 50% is a particularly large discount but equally bundles are meant to be cheaper and their home page has a banner saying save a hundred pounds on a laptop and even up to a thousand pounds on TVs.

If you Google CEO email and search that site for Currys there will be an email for a higher level of customer facing staff who might offer some kind of goodwill.

Beyond this you could cancel and return the goods or accept them at full price. You do have the option to send a letter before action (templates on Google) for the cost of a stamp.

I don’t think Currys are going to defend a small claim for loss of a bargain over £55 but it is a pretty small amount to chase through small claims and likely not worth the time and effort given the situation allows you to be restored to your original position by cancelling if you don’t want to pay £120.

user1977

OP, what did you mean by you were "made aware of" the discount? If you mean a "OMG I can't believe they've made this mistake quick buy it before they fix it" sort of "made aware", then that's the kind of error you're not going to be able to enforce.

jonesey1985

Probably https://www.mirror.co.uk/money/shopping-deals/currys-pc-world-kicks-sale-24783189

• Philips HUE White & Colour Ambience Smart Lighting Starter Kit with Bridge - now £64.99, was £119.99 - save £55

https://pricechase.co.uk/product/10186739/philips-hue-hue-white-colour-ambience-smart-lighting-starter-kit-with-bridge-e27-white

Shows it as never being available on Curry's for £64.99 yesterday (or any time before Aug 20th when it was £59.99)

The error is almost certainly the rag that erroneously listed it as being for sale at £64.99 rather than Currys who listed it at £119.99 at the checkout, which the OP agreed to.

theonlywayisup

If you paid by Paypal then the amount would have been clearly shown when you hit the final checkout button.  Paypal merely does what you tell it to regarding your payment to the seller.