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Faulty Carpet and associated issues
I bought a carpet back in April and it was fitted within a few weeks. It was for a large room and cost £600, paid on credit card. Just after this I had a brand new, large suite delivered. Within a few weeks there was clearly a fault with the carpet, bits of fibre were coming up. I contacted the shop who sent someone to…
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VW Golf Mileage Discrepancy
My elderly father purchased a low mileage 67 plate VW Golf earlier this year from a VW main dealer. We are now having to sell it due to his failing health. We had the car MOT’d and discovered that the last MOT mileage at 34413 miles is nearly 14000 miles more than the current Odometer reading. The ECU mileage obtained when…
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Campervan conversion company failing to rectify snagging faults, what can we do to threaten them?
Hi, We purchased a campervan from a conversion company (they sourced and converted the van) just over a year ago. We've had so many snagging issues since day 1 of owning the camper such as paintwork defects, electrical problems due to them trapping cables and causing us to breakdown while we were on holiday, leaking water…
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I want to cancel a group booking, but my group doesn't want to
Hi, I would really like your advise and thoughts about my situation . I secured Glastonbury 2020 tickets for me and my mates. We decided at the time to get a pre-erect tent, which was big enough for 6 people for 4 of us - worked out at £250 each. When Glastonbury cancelled 2020 and then again this year, they allowed us to…
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Ebay sale
Hello, I am not sure where to post. I sold a watch on ebay. It was £33 plus £5 packaging. They did not reveive the item and I had to issue the refund. I used special delivery signed for. I am trying to go through the claim process on Royal Website. I said the item wa a watch. It came back cannot claim for watches and I…
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Virgin experience nightmare. Product no longer available, No offer of refund. Please help.
Hello, I'm experiencing great frustration with Virgin experience days (VED) and am looking for some advice. I purchased 6 vouchers on the 24th September 2021 costing £762 for a specific event; Extreme Dodgems (Taking part in a banger race). I contacted the VED supplier who took the voucher numbers and we agreed for us to…
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Small Claim Defendant not sent evidence
I have opened a small claim against my builder for not finishing works they have received payment for. I received a letter explaining to send my evidence against the defendant to the court and a copy to the builder (the defendant) by last week. The letter suggested that I would receive the defendants evidence against my…
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MacBook Pro 15’
I have recently discovered my MacBook has a fault which is in the screen cable. This has been reported many times and even has a name, ‘Flexgate’. Apple has recognised the problem on the 13’ screen versions but not the 15’ one I have. Wondered if anyone has encountered this and if they have managed to get anything out of…
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Faulty cooker out of warrenty
Hi all, We bought a Logik electric cooker from Currys in April 2020. The element needed replacing twice in the first twelve months. The element has now gone again. We don't have an extended warranty. I have called Currys a few times only to be passed from pillow to post and it appears they will not do anything as it is…
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Fiorelli Administration
Hi, I’m absolutely fuming, I ordered 2 x bags from Fiorelli on the 29th October 2021, and I have just found out they are now in the hands of administrators since the 2nd November without any warning, the administrators replied to my email telling me I am not entitled to a refund or exchange from goods bought on line , has…
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Return of faulty item
Hi, I'm a newbie! Just joined as I have a question about returning a faulty item. We bought a dog therapy mat online which was described as providing a "highly stable platform for the dog, aiding confidence building, while avoiding any risk of tripping or unsteadiness". On receiving the mat it was full of air and ballooned…
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Reconditioned Mercedes Comand Unit
In September 2020 I had a new Comand unit fitted into my Mercedes car. The unit is what controls the satnav, radio and Bluetooth connection. The old unit developed a few little problems then ultimately failed. So I sourced a company that could fit a reconditioned unit (nothing dodgy, a legit company) at a price of £1500…
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Return postage - Should the merchant pay for a fully insured return
I bought a phone from The Big Phone Store (TBPS), but when it was delivered, both security seals (on the top and bottom of the box containing the phone) were broken. I immediately phoned the seller and asked for a replacement phone. I was told that I should return the delivered phone and a returns label would be emailed to…
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Amazon Scam
Has anyone else not received their parcel from Amazon? My parcel was due to arrive on Sunday 07/11 but it never arrived, despite stating ‘delivered’. I contacted Amazon customer services and they advised to wait to Tuesday 09/11, which I did. I have them recontacted Amazon to advise them of this and was advised to contact…
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Uswitch Making Claim??????
I followed
Uswitch advice and changed to an energy supplier that collapsed/ceased trading. How responsible
legally are Uswitch for the advice they gave me? Can I make
some form of claim against them if I am put on a tariff that is higher than the Rate I
would have been on if the company they advised me to change to had not…
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small claim help please
hi, wondering if anyone can help advise me please I noticed a gas leak after a boiler service, I called another company (who had installed the boiler) who confirmed /fixed the leak, wrote me an invoice stating it was due to previous service and I called/emailed the original company to let them know this had happened and…
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Can a retailer simply refuse to honour their obligations?
Hi All, I had a Bathroom bought and installed through Wickes. When finished, the tiling was awful, the sink crooked, stop valves were blocked over and… the shower door is loose on its track. Complaining to Wickes had been a nightmare. We got to the point of them offering new materials and money. That doesn't help if I…
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Handmade boots not made as my specification
Hello, My father sadly passed away in 2019 and I decided to get some handmade leather boots made for myself out of my inheritance. I have wide feet and its been a dream since I was a teenager. So, after a long process of having my feet fitted, choosing the leather and unable to go for my first fitting for over a year due…
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Amazon prime
Hi i contacted Amazon as they take 7.99 out of my bank every month and have done since around 12 plus but im not subscribed to anything! I rang and they said i was right! They said my son whos 15 had been on or subscribed so i spoke to him amd checked his phone and computer and hes not subscribed to anything either. They…
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TalkTalk bill now itemises a service that they have never supplied. Can I refuse to pay that?
My original package (cheapest) was phone and broadband combined. However, I live in a blackspot and TalkTalk confirmed (after several visits) that they could not actually supply broadband to my home. As the package was "combined" no discount could be made and, in fact we were to be charged extra for a paper bill, because…
