Faulty cooker out of warrenty

Sonialou

Hi all, 
We bought a Logik electric cooker from Currys in April 2020. The element needed replacing twice in the first twelve months. The element has now gone again. We don't have an extended warranty. I have called Currys a few times only to be passed from pillow to post and it appears they will not do anything as it is older that 12 months and I don't have an extended warranty. I believe that a cooked should last for much longer than 18 months and should therefore be replaced. Am I deluded? If not is there anything I can do? Where do I stand on my consumer rights? 

powerful_Rogue

Independant report stating the element was inherently faulty. If that happens, Currys need to refund the cost of the report and provide a solution - Repair, refund or replace. If they refund, they can deduct a % based on the 19 months use you have had.

Sandtree

powerful_Rogue said:

Independant report stating the element was inherently faulty. If that happens, Currys need to refund the cost of the report and provide a solution - Repair, refund or replace. If they refund, they can deduct a % based on the 19 months use you have had.

Its been repaired twice before and so if that was under the supervision of Currys then the OP can reject the goods and get the partial refund if they want.

Alderbank

The cooker should and probably will last for at least 6 years. Cooker elements are expendable and replaceable and the trade say should last about the same as a filament light bulb, maybe five years.
Three consecutive failures each within 6 months is very unusual.
OP, are we talking about the grill element? How do you clean the oven - do you apply a cleaner like Oven Pride and leave it overnight?

Sonialou

Thanks for your suggestions. Alderbank, no it is not the grill element. I do not use Oven pride on the oven, just a basic kitchen cleaner.

bris

Elements don't like being sprayed with cleaners, or fat getting stuck to them, it causes hot spots and blows them.

Having two replaced in a year would point to that but who knows.

You will need an experts report to say they were inherently faulty, good luck with that, then you can enforce your consumer rights if they don't want to get their own report to counter it.

If you know anyone who knows how to use a screwdriver then the element is simple to replace, just google the model number and the element will cost about £20 and take about 20-30 minutes to replace.

MalMonroe

Sonialou said:

Hi all, 
We bought a Logik electric cooker from Currys in April 2020. The element needed replacing twice in the first twelve months. The element has now gone again. We don't have an extended warranty. I have called Currys a few times only to be passed from pillow to post and it appears they will not do anything as it is older that 12 months and I don't have an extended warranty. I believe that a cooked should last for much longer than 18 months and should therefore be replaced. Am I deluded? If not is there anything I can do? Where do I stand on my consumer rights? 

Hi, yes you certainly DO have consumer rights - under the Consumer Rights Act 2015 - and it doesn't involve paying for and obtaining independent expert reports. Whether there is a warranty or not is immaterial if the retailer has sold faulty goods.

A cooker should last for much longer than 19 months. I've had my (cheap) electric cooker for 15 years and it's still going strong.
(I didn't buy it from Curry's).

Everything we buy should be 'fit for purpose'. And it sounds as if your cooker never has really been fit for anything.

There's some info in the link below from Citizens Advice - and you can also phone them as they are the main organisation to contact now for consumer matters - but all that info is in the link.

https://www.citizensadvice.org.uk/about-us/our-work/citizens-advice-consumer-work/the-consumer-rights-act-2015/

There's also this - https://www.citizensadvice.org.uk/Global/Public/Campaigns/cra/ConsumerRightsSummary-GoodsF2F.pdf

Retailers can't get away with supplying rubbish any more. Please don't let Curry's wriggle out of their responsibilities. And thanks for letting us know about their shoddy after-sales service, too. 

lincroft1710

MalMonroe said:

Sonialou said:

Hi all, 
We bought a Logik electric cooker from Currys in April 2020. The element needed replacing twice in the first twelve months. The element has now gone again. We don't have an extended warranty. I have called Currys a few times only to be passed from pillow to post and it appears they will not do anything as it is older that 12 months and I don't have an extended warranty. I believe that a cooked should last for much longer than 18 months and should therefore be replaced. Am I deluded? If not is there anything I can do? Where do I stand on my consumer rights? 

. And thanks for letting us know about their shoddy after-sales service, too. 

Currys poor after sales service has been documented on these boards for years.

Al_Ross

 Op, what mainly do you cook in your oven?