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Cashier mistake at Paypoint, I lose...
Hopefully being in Scotland doesnt affect things too much! I went to pay my council tax at a paypoint. Admittedly the guy at the till didnt seem too sure what he was doing.He gave a receipt that looked different but assured me it was paid.It had a paysafecard pin on it. Never heard of it!!Turns out my council tax isnt paid…
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Dispute with landscape gardener
Please could someone advise what is best to do in this situation. I'll keep it as brief as possible. I got a quote from landscape gardener to put some paving slabs down in garden. They were recommended by a friend who was pleased with them and they have FB and seemed to do good jobs. It was only a small job as I have some…
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Timeframe to repair sofa
Hi all. We bought 2 sofas last October and they were delivered in February. I complained to the company on 8th August and just over a month later, 2 upholsterers came to see them and agreed that they were collapsing. On 24th September, we got a text stating that the replacement foam has been ordered, this has since been…
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Amazon
we ordered a truck satvan on amazon paying by installments we made the first payment via credicard and set up 4 monthly installments. when i received my order it wasnt a satnav but a pack of polo mints so i contacted amazon and they sent me a free return - they are now saying they wont give me a refund as they didnt get…
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Conservatory contract
Hi We are having a conservatory built and we paid a deposit (~£4000). They then said they were sending it off to manufacturer. Several weeks later (after the cancellation period) the company notify us that they would be increasing the cost of the build by 20%. We said we wanted to pull out... you can't increase the cost of…
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Sold out of date food
I d id an online order with Iceland which I received last night whilst packing away shopping noticed this mouldy pear, had already but wrapping in bin, put away rest of shopping other wrappers in bin etc and cooked dinner using Iceland products from my order. Later felt I wanted to report my issue on Iceland website and…
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Possible GDPR Breach?
Hi The company I work for appears to have given my personal private phone number to their clients. I became aware fo this when one of them called me yesterday for help on an issue they were having. I have never given my permission for this to be given out and was under the impression the numbers listed in our internal…
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DART Charge after car sold and refund requested
Earlier this year I made a one-off payment of £5 to cover two DART crossings. Unfortunately before I got to the crossing my car died and it had to be recovered back home. I notified DART immediately and then later requested a refund because the car had been sold. I jumped through every hoop they demanded including proof…
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TV bought online from John Lewis
We bought a TV online from John Lewis using a credit card. When it was delivered, we couldn't connect to our Sky Q box; intermittant sound/visual every 3 seconds. On searching forums we found that this was a known issue with the TV: LG Oled C1; reviews from John Lewis customers were on the forum stating that refunds had…
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wrongly invoiced for car damage
Advice please - my car was damaged whilst parked in June, the other party took full responsibility. I was given a hire car for a week and returned it on 29th June. The car was in perfect condition and with a full tank of petrol. On 2nd Oct I received an invoice for £250 claiming the car had been damaged (£500 of damage and…
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Mini fridge not cold enough, manufacturer test states instead that my unit is very cold, what now?
Hi all, I bought a mini fridge off Amazon, now a little bit more than six months ago. The fridge is not from one of the known big manufacturers, but my understanding is that it is an established manufacturer in the niche of mini/beer/wine fridges. The fridge looks well built and the price reflects that (180 or 200 quid if…
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Wrong (better) item received from that ordered - what's the legal position?
I ordered a bike from an online bike retailer. The company sent me an email saying it was being built. Then another saying it had been dispatched. Then i received the parcel but it was not the bike I'd ordered. It was a much better bike. I contacted the company straight away and they said it had been sent in mistake and…
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Uber Eats
A couple of days ago I ordered a Costa with Uber to be delivered. However nothing turned up... The establishment was actually closed when the order was taken! They are refusing to give me a refund. Has anyone else had any problems? If so what can be done? TIA 🙂
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Online retailers and refunding postage costs
Last month I bought some clothing using a credit card from a small independent online retailer but the item that arrived was the wrong size. I returned it to them at my own expense and asked for a refund as they didn't have the required size in stock.After some badgering they eventually issued a refund, but only for the…
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UberEats - Promotional offer removed during payment
Hi - Last night I placed an order with a local restaurant and utilised an offer of £5 off a £15 spend at selected restaurants. Nowhere could I see a list of restaurants so I clicked through some restaurants to see which listed it as available. We found that our local Indian restaurant was showing the offer as available so…
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Sofology never delivered my armchair and I'm struggling to contact their customer services
Timeline of events - Ordered some sofas and an armchair early August 2021- October 15 2021 the sofas got delivered but the armchair was missing - Tried to contact via phone almost every day but their queue times are 1-3 hours long, it's time I cannot afford to waste as I work during the day. The one time I did get through…
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Wrong item
I received a jar of food supplements instead of a hard drive, returned it via the app choosing “wrong item sent” on the drop down list for returns. Sent it back in the original packaging got a refund and now they want the hard drive back and going to take the money for it next week. I never received the hard drive in the…
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Ford Focus "Intelligent Speed Assistance" (Not)
So, Last December I purchased a 2020 Ford Focus under the "Ford Direct" scheme through my local dealer. I've done it before and been very happy. To cut a long story short, the "Intelligent Speed Assistance" on the car which can limit the car to the prevailing speed limit is, in my view, useless, because; It goes blank when…
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Refund outside window for Paypal or card charge back due to Covid
Hope someone can offer advice on an issue regarding concert tickets purchased in December 2020. I bought tickets as a Christmas gift via Twickets for a concert scheduled for spring 2021. Original concert was rescheduled, then rescheduled again and is now next month. Twickets seller no longer responds to emails so I…
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Insurance company damaged by boiler
I had an issue with my boiler last month, it wouldn't provide central heating. A fault was identified and a part was ordered. During replacement of the part however, things seemed to have gone wrong. The original part was damaged during removal, meaning a large part of the boiler was disassembled and put back together.…
