Sold out of date food

lilymaylalesallen

I did an online order with Iceland which I received last night whilst packing away shopping noticed this mouldy pear, had already but wrapping in bin, put away rest of shopping other wrappers in bin etc and cooked dinner using Iceland products from my order. Later felt I wanted to report my issue on Iceland website and got wrapped out of bin as it asked for bare code to which I found my pears where out of date, I had a little panic and throw all the unwrapped food away and checked the dates on all my shopping none which where out of date but am not sure about the unwrapped products. I have contacted Iceland and their being very flippant about it all and refunded me £1.65 cost of pears and also a £5 off when I spend £40 online which I said I will never do again and if I do shop with them it will be in store only, I then was told we’ll load a £10 good will voucher onto a card for you to use in store, I told them I would think about it and am getting a call back from the manager sometime this week with my answer. I don’t feel £10 is just when my shopping was £152 and iv throw at least £30 away what rights do I have or am I being over the top 

in_my_wellies

'am I being over the top '
Yes, you are being over the top. Why did you throw away 'at least £30 of food away' when one prepacked pear was off? It was wrapped up so it didn't touch anything else. They refunded the pear and gave you £5. To want more is over the top

unforeseen

It's not out of date. 'Display until' is stock control info.

'Use by'  & 'best before' are the ones that are legislated for. 

lilymaylalesallen

in_my_wellies said:

'am I being over the top '
Yes, you are being over the top. Why did you throw away 'at least £30 of food away' when one prepacked pear was off? It was wrapped up so it didn't touch anything else. They refunded the pear and gave you £5. To want more is over the top

I through it all away because I had unwrapped it all and didn’t look at the dates the same as I didn’t with the pears until I was filling the online form out which said they needed the barcode and got the wrapper out the bin and seen that the pears where not just rotten but where out of date 

lilymaylalesallen

unforeseen said:

It's not out of date. 'Display until' is stock control info.

'Use by'  & 'best before' are the ones that are legislated for. 

The pa laying does not have a use by on it anywhere just display so in theory I could of still ate the mouldy pear as it didn’t have a use by, but even with just a display by it should of been thrown in the bin as my shopping was packed in the morning of the 7th and delivered on the 7th so the item was missed by the shop and not deposed off like it should have been and not sent to me 

bazzyb

lilymaylalesallen said:

 am I being over the top 

Yes, most definitely.

maisie_cat

Ignore dates on fruit & veg, use your nose and eyes. Throwing the lot away is a gross overreaction, perishable items perish, and they do not necessarily do so at the rate the supply chain expects.

pjcox2005

Yep over the top, it happens occasionally. 

Refund and £10 extra for £1.65 of pears seems very fair with a quick response and apology. You throwing away good food as you just weren't sure isn't really Iceland's problem and they may also think you are trying it on as I probably wouldn't say that's typical behaviour.

JGB1955

If it said 'eat before' you might have an argument... but it doesn't.  'Best before' doesn't count.  You've been reimbursed... time to move on.

Mojisola

lilymaylalesallen said:

The pa laying does not have a use by on it anywhere just display so in theory I could of still ate the mouldy pear as it didn’t have a use by

Do you really rely on a use by date rather than your eyes and nose?

theoretica

Mojisola said:

lilymaylalesallen said:

The pa laying does not have a use by on it anywhere just display so in theory I could of still ate the mouldy pear as it didn’t have a use by

Do you really rely on a use by date rather than your eyes and nose?

Clearly they don't - as they are in the habit of unwrapping food without checking the dates and so used to having food around with no idea of the date.  Overthinking gone peculiar here.