Timeframe to repair sofa

Scottkr_2

Hi all. We bought 2 sofas last October and they were delivered in February. I complained to the company on 8th August and just over a month later, 2 upholsterers came to see them and agreed that they were collapsing.

On 24th September, we got a text stating that the replacement foam has been ordered, this has since been sent again twice. We are now nearing 100 days since my first complaint, how long do I give them before making an official complaint or take them to small claims court?

The issue is that the places where my wife and I sit, it seems that the foam in the seats and the backs is just getting squashed and never returning to shape. Also, the webbing under these seats is too weak and my bottom is now sitting about 3 inches lower than it should. I have reported to the company that my wife is disabled but they haven't even acknowledged this.

Thanks

Sandtree

How many days since the inspection is a much more relevant measure?

What evidence do you have to support your claim if you want to go down the court route? Have you got a quote for repair? Given the retailer/manufacturer is going down that route it would seem likely that its less than the purchase price

Scottkr_2

Sandtree said:

How many days since the inspection is a much more relevant measure?

What evidence do you have to support your claim if you want to go down the court route? Have you got a quote for repair? Given the retailer/manufacturer is going down that route it would seem likely that its less than the purchase price

 It's now 57 days since the upholsterers came out and due to that time, they are getting worse.

I haven't got a quote for repair because I actually expected the company to do what the Consumer rights act says and do the repair but it feels like they are just waiting for us to go away.

As for going to court and getting less than the purchase price, I can't see how that would be fair given that a sofa should be expected to last longer than 6 months so surely the issue was there at manufacture?

Aylesbury_Duck

Scottkr_2 said:

Sandtree said:

How many days since the inspection is a much more relevant measure?

What evidence do you have to support your claim if you want to go down the court route? Have you got a quote for repair? Given the retailer/manufacturer is going down that route it would seem likely that its less than the purchase price

 It's now 57 days since the upholsterers came out and due to that time, they are getting worse.

I haven't got a quote for repair because I actually expected the company to do what the Consumer rights act says and do the repair but it feels like they are just waiting for us to go away.

As for going to court and getting less than the purchase price, I can't see how that would be fair given that a sofa should be expected to last longer than 6 months so surely the issue was there at manufacture?

Sandtree means that it seems likely that the repair will cost less than the purchase price.

If you want to take them to court, you're going to need to have an estimated cost of repair.

There's no delicate way to ask this, so I'll just ask it: Are you and/or your wife particularly heavy?  I ask, because for the problem to affect both sofas either suggests there's a design flaw for all sofas of that type, or they're just not made to support heavier people.

Scottkr_2

 There's no delicate way to ask this, so I'll just ask it: Are you and/or your wife particularly heavy?  I ask, because for the problem to affect both sofas either suggests there's a design flaw for all sofas of that type, or they're just not made to support heavier people.

You are correct, that was as delicate as a sledgehammer! I weigh 16 stone so not particularly lightweight but there was no mention during the sale that these sofas wouldn't take my weight so I put it down to being built down to a price point.

p.s. I'm not asking my wife her weight, I'm not that stupid!!

Aylesbury_Duck

Scottkr_2 said:

 There's no delicate way to ask this, so I'll just ask it: Are you and/or your wife particularly heavy?  I ask, because for the problem to affect both sofas either suggests there's a design flaw for all sofas of that type, or they're just not made to support heavier people.

You are correct, that was as delicate as a sledgehammer! I weigh 16 stone so not particularly lightweight but there was no mention during the sale that these sofas wouldn't take my weight so I put it down to being built down to a price point.

p.s. I'm not asking my wife her weight, I'm not that stupid!!

Very wise!

TELLIT01

16 stone isn't excessively heavy so I wouldn't expect the settee to fail.  I also admire your desire to remain in one piece by declining to ask your good lady to tell you her weight :-)

Alderbank

16st is about 100Kg. Even Argos's cheapest sofas are rated at 130Kg per user. Recliners are typically rated a bit less but still around 110Kg.
However none of that matters. The seller accepted early on that the sofas are faulty (I complained to the company...and...2 upholsterers came to see them and agreed that they were collapsing) so that ship has sailed

Sandtree

Scottkr_2 said:
As for going to court and getting less than the purchase price, I can't see how that would be fair given that a sofa should be expected to last longer than 6 months so surely the issue was there at manufacture?

Unless there is miss-use by the owner.

If the sofas cost £5,000 and it will cost £500 to repair them the general expectation would be that the claim would be for £500... if your neighbour scratches your new Merc car coming out the drive you would sue him for the repair not a new car 

Scottkr_2

Sandtree said:

Scottkr_2 said:
As for going to court and getting less than the purchase price, I can't see how that would be fair given that a sofa should be expected to last longer than 6 months so surely the issue was there at manufacture?

Unless there is miss-use by the owner.

If the sofas cost £5,000 and it will cost £500 to repair them the general expectation would be that the claim would be for £500... if your neighbour prangs your car coming out the drive he pays the repair not a new car

So that would even count when there is a 15 year warranty and they haven't even lasted 6 months?

Sandtree

Scottkr_2 said:
So that would even count when there is a 15 year warranty and they haven't even lasted 6 months?

I'd be highly surprised if their is a 15 year warranty on the cushions, such warranties are normally on the frame alone.