Timeframe to repair sofa

Aylesbury_Duck

Scottkr_2 said:

Sandtree said:

Scottkr_2 said:
As for going to court and getting less than the purchase price, I can't see how that would be fair given that a sofa should be expected to last longer than 6 months so surely the issue was there at manufacture?

Unless there is miss-use by the owner.

If the sofas cost £5,000 and it will cost £500 to repair them the general expectation would be that the claim would be for £500... if your neighbour prangs your car coming out the drive he pays the repair not a new car

So that would even count when there is a 15 year warranty and they haven't even lasted 6 months?

What are the details of the warranty?  What does it apply to?

Scottkr_2

So I've just checked the warranty and it indeed does not cover the foam. However, in the Consumer rights act it states -

The quality of goods includes their state and condition; and the following aspects (among others) are in appropriate cases aspects of the quality of goods—

(e)durability.

Surely when a guarantee is in place for a part of the sofa for 15 years, other parts should be expected to last for longer than 6 months?

Aylesbury_Duck

Scottkr_2 said:

So I've just checked the warranty and it indeed does not cover the foam. However, in the Consumer rights act it states -

The quality of goods includes their state and condition; and the following aspects (among others) are in appropriate cases aspects of the quality of goods—

(e)durability.

Surely when a guarantee is in place for a part of the sofa for 15 years, other parts should be expected to last for longer than 6 months?

I think at this stage, given they have acknowledged the fault, you need to chivvy them up.  I would send them a letter, saying that if you don't receive the replacement parts, or a firm delivery date for them, within the next 14 days, you will seek independent opinion on a repair and take the retailer to court for the cost of that repair.

Sandtree

Scottkr_2 said:

Surely when a guarantee is in place for a part of the sofa for 15 years, other parts should be expected to last for longer than 6 months?

No one is disputing that they should last longer than 6 months, it was more your own question on if you litigate are you entitled for a full refund or just the cost of repair.

sheramber

I don't know if it still applies but earlier this year  there was a shortage of foam.

https://furniturefair.net/blogs/lc/foam-shortage

Scottkr_2

Sandtree said:

it was more your own question on if you litigate are you entitled for a full refund or just the cost of repair.

My question was actually how long I give them before I make an official complaint or go to court, nothing about a full refund but given that they haven't even lasted 6 months I personally would expect them to remove them and give me my money back.

If I bought a brand new TV and the screen stopped displaying anything, I wouldn't be expecting a fraction of my money back. At no point did the sales person state I'll be lucky if I get a year out of them

Sandtree

Scottkr_2 said:

Sandtree said:

it was more your own question on if you litigate are you entitled for a full refund or just the cost of repair.

My question was actually how long I give them before I make an official complaint or go to court, nothing about a full refund but given that they haven't even lasted 6 months I personally would expect them to remove them and give me my money back.

If I bought a brand new TV and the screen stopped displaying anything, I wouldn't be expecting a fraction of my money back. At no point did the sales person state I'll be lucky if I get a year out of them

But to go to court you must a) know what you are claiming for, which in this case is likely to be the repair and b) the amount you are claiming for hence the Q on if you have your own estimates etc.

If you bought a TV and it broke after just under 6 months its up to the retailer to decide if its repair, replace or refund and unsurprisingly the most cost effective is chosen.  Litigating doesnt give you an automatic right to the full refund option (assuming this is the first breakdown)

Scottkr_2

But this was my very first point. The sofas have failed after less than 6 months so I want them repairing but how long do I let them do nothing as it's been nearly 2 months.

If I have to go to court then I will obtain the necessary quotes for repair but right now I just want them to do what the law states they must do

Silver_Shark

Scottkr_2 said:

But this was my very first point. The sofas have failed after less than 6 months so I want them repairing but how long do I let them do nothing as it's been nearly 2 months.

If I have to go to court then I will obtain the necessary quotes for repair but right now I just want them to do what the law states they must do

The timescale is important. The sofas were delivered in February, what date? You complained on 8th August.

If a product develops a fault within the first six months after purchase, it's assumed it has been there since the time of purchase.

If a repair or replacement has failed, you have the right to reject the goods for a full refund or price reduction.

So as yet they haven't attempted to repair the sofas.  You have up to six years to take a claim to the small claims court for faulty goods.

Ergates

Scottkr_2 said:

But this was my very first point. The sofas have failed after less than 6 months so I want them repairing but how long do I let them do nothing as it's been nearly 2 months.

If I have to go to court then I will obtain the necessary quotes for repair but right now I just want them to do what the law states they must do

They've had plenty of time - send them a letter as suggested.