Refund outside window for Paypal or card charge back due to Covid

jpb0205

Hope someone can offer advice on an issue regarding concert tickets purchased in December 2020. I bought tickets as a Christmas gift via Twickets for a concert scheduled for spring 2021. Original concert was rescheduled, then rescheduled again and is now next month. Twickets seller no longer responds to emails so I contacted Twickets who tell me they can't do anything and it's too late for Paypal claim so I need to do charge back against card used on Paypal, Bank tells me I am also outside the window for a charge back. Can anyone advise if there is any way to get a refund?

Bradden

Do haven't said why you want a refund when the event is still going ahead? Booking in the middle of Covid you presumably were aware that it could be rescheduled.

jpb0205

Bradden said:

Do haven't said why you want a refund when the event is still going ahead? Booking in the middle of Covid you presumably were aware that it could be rescheduled.

I want a refund because I don't have the tickets and the seller is not responding to emails from me or from Twickets

Thrugelmir

jpb0205 said:

Bradden said:

Do haven't said why you want a refund when the event is still going ahead? Booking in the middle of Covid you presumably were aware that it could be rescheduled.

I want a refund because I don't have the tickets and the seller is not responding to emails from me or from Twickets

Tickets will be released prior to the event. 

Bradden

Would you prefer your tickets? Lookng at Twickets T&C's it does seem there is a dispute resolution process.

https://www.twickets.live/terms/disputeresolutionpolicy?locale=en_GB

jpb0205

Thank you for comments.

Since my earlier post, I have managed to find out that the seller has requested/obtained a refund for the original tickets but not issued this to me, so it's now more a fraudulent transaction than a consumer rights issue. 

Manxman_in_exile

If the seller isn't responding to you, how do you know they have a refund?

jpb0205

Manxman_in_exile said:

If the seller isn't responding to you, how do you know they have a refund?

When I originally bought the tickets, she provided me with a screenshot as evidence she had actually bought the tickets. On Gigs and Tours (original ticket seller), you only need the transaction number and a mobile number to log into someone's account, so I tried it and I bought the tickets on 4th December 2020, she requested and obtained a refund from Gigs and Tours on 25th February 2021. Gigs and Tours and Twickets are connected sites, I have contacted both and explained this is  fraudulent activity but I'm not holding my breath for any action.

sheramber

Do I understand correctly? You bought re sold tickets from a person through Tickets. . That person has not sent you the tickets and you have now found out that person has claimed a refund on the tickets.

jpb0205

sheramber said:

Do I understand correctly? You bought re sold tickets from a person through Tickets. . That person has not sent you the tickets and you have now found out that person has claimed a refund on the tickets.

Yes, that is correct.

Gigs and Tours only allow their tickets to be resold via Twickets, there is a direct link on the account page to resell this way,

I bought tickets via Twickets in December 2020, the concert was rescheduled twice and is next month, so I checked up on my tickets and got no response, Twickets then tried and also got no response. Twickets advised me to try and obtain refund via Paypal or card charge back, both are outside the window.

I went through all my communication re the sale and found information seller had sent me to prove she had purchased the tickets, I accessed the account and discovered she had requested/obtained a refund from Gigs and Tours in February 2021.

born_again

jpb0205 said:

sheramber said:

Do I understand correctly? You bought re sold tickets from a person through Tickets. . That person has not sent you the tickets and you have now found out that person has claimed a refund on the tickets.

Yes, that is correct.

Gigs and Tours only allow their tickets to be resold via Twickets, there is a direct link on the account page to resell this way,

I bought tickets via Twickets in December 2020, the concert was rescheduled twice and is next month, so I checked up on my tickets and got no response, Twickets then tried and also got no response. Twickets advised me to try and obtain refund via Paypal or card charge back, both are outside the window.

I went through all my communication re the sale and found information seller had sent me to prove she had purchased the tickets, I accessed the account and discovered she had requested/obtained a refund from Gigs and Tours in February 2021.

If you have their address etc. Then LBA for the refund. If fails then off to court.