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Floor damaged by faulty washing machine repair
I've got a LG washing machine that I purchased in early 2018 and I registered it for the five year warranty online. In July the machine started making a rumbling noise and I reported it to LG. They sent someone out who diagnosed a bearing failure and a week later two technicians took the machine apart and replaced the full…
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TV faulty out of warranty - what are my rights?
43" Toshiba Smart TV purchased back in 2018 from a large-ish online retailer for £300. One year retailer's warranty stated at time of purchase. Recently the TV has developed an annoying blue tint to the entire screen and is noticeably dimmer than it used to be. The retailer, predictably, shrugged and said, "Sorry, out of…
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Can I cancel Plusnet without payment?
Hello everyone, I have
recently changed to Plusnet Broadband, I only did this so that I could access
BT sport cheaply by adding the BT sport app to my account. I have been trying
since last Saturday to no avail. I have been passed back and forth between BT
and Plusnet each blaming the other. After about 6 hours of…
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Item bought from EU but wrong sizing information on website?
Afternoon all, Just wondering if anyone's clued up regards return rights for items bought from an EU website and sent to the UK? I recently bought a cycling jacket from a company based in Spain and chose the size based on the sizing chart on their website. However, having just received it, it is much smaller than the…
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Parcel Monkeys are an absolute chimps
Hi everyone, I a problem with a courier company called Parcel Monkey (PM) as their name indicates they are monkeying around with me big time. About 6 weeks ago I sent a large 30kg parcel using Parcel Monkey to Ethiopia but unfortunately the parcel was not exported and I was told the courier involved thought the parcel…
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Faulty Apple Repair - Am I covered?
I purchased a Apple iPhone X in the USA back in January 2018 - There was an issue with these handsets when they were released and Apple operated a free screen replacement service to rectify the issue. In March 2019, I purchased a screen replacement in the UK for £275 due to a different issue. I was not aware that the…
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Ripped of by Carpet Right
I paid almost £1800 to have carpet fitted in the bedroom, living room and hallway. underlay was also added to the cost at £300. the estimator came and took measurements noting that 6 doors need to be shaved down for the carpet to fit. I also needed 6 threshold bars. All of this was discussed with the sales assistant and I…
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GDPR
Has anyone done anything about their GDPR being misused ?
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Issue returning product to M&S
Hi, I purchased a Halloween novelty item to hang from the ceiling from M&S The product wasnt complete and wasnt fit for purpose. When complaining to M&S they said I need to return it to a Home store which is approximately 20 minutes from where i live. Rather than returing it to the simply food store i purchased it from. I…
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Tool Hire Damage - Refunded Deposit, Now Trying to Claim a Week Later
Rented 2 * SLA10 Genie lifts to lift a 575kg beam in to place (2.3m high). They have a capacity of 454kg each, so I figured they'd easily handle this. They were collected last week Friday (29/10), I received a refund of my deposit on Monday (01/11), and yesterday (04/11, nearly a week later), I receive a call to say both…
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Need Advise Please Re Letter Before Action
2 weeks ago we sent LBA to our builder who hasn't turned up for his job for couple of months. We requested him to complete his job within 14 days or we will take him to court and will claim for refund. My husband was reluctant to get quotes from other tradesmen in case our builder will come back to complete his work. So…
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Formal complaint to Better Leisure limited repeatedly ignored
Better Leisure which is supposedly a charitable social
enterprise is behaving like something very very dubious and is unaccountable to
its customers as well as totally disregarding the direct debit guarantee. I was
attending adult swimming lessons prior to the pandemic. This was paid by
monthly Direct Debit. These direct…
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SCS Framework Guarantee
I bought my sofa suite beginning of 2019. (3 seater, armchair & pouffe)My chair frame broke at the base just outside of my 12 warranty but SCS guarantee their frames for 20 years. SCS repair guy came middle of 2020 and said the frame had a wood knot in it where it had snapped. Therefore i was entitled to free repair.I…
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Pub owned by brewery
Good afternoon, I was wondering if there was anyway I could find out which brewery owns a certain pub? it’s to complain and I’ve already done it to the manager and it has fallen on deaf ears !!! cheers
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wrong address - have to pay return fees
Hi, i'm hoping someone can help. I ordered from online4baby and DPD could not deliver due to not finding the address. They are now resending the package back to the sender. I have just received a call as it looks like the address was wrong, however it looks like this is due to their automated address search, so when you…
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I feel robbed!
I recently treat my friends to a night out at a local indoor golf bar. As a new mother my tiredness took over whilst booking and I accidentally bought an extra ticket. I emailed the company straight away explaining my mistake. I get it. I made the mistake. But there would only be 5 of us attending. The company are refusing…
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Stolen goods
I recently had a washing machine delivered and money and watch was stolen from my property it definitely was one of the drivers while I was in the kitchen , I have been in touch with police and sent email to the CEO obviously it didn’t get as far as him , but I am getting no satisfaction from them as obviously the drivers…
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Issue with plumber and guarantee
Hi all, hope this is the right forum Last year we had some issues with a persistent leak in
our bathroom. We had two plumbers look at it, neither
could find/repair the leak. This culminated in water coming through the
wall/ceiling in the living room and an eventual hole in the living room
ceiling. At this point we decided…
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Amazon return issue - potentially destroyed return item
Hi all. I wanted to say that maybe I've been lucky and never once had a significant issue in my many years of Amazon shopping. That was until this week! So, I'd purchased a film light recently (I work in TV), which was identical to one that I'd bought previously from Amazon, a good 18 months ago. When the new item arrived,…
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account reactivation
hi there my wife's Gym membership was suspended due to pregnancy and they reactivated the account and took money from her bank account without notifying her at all, no call, text, email or letter, can they do this
