I feel robbed!

crwcrw

I recently treat my friends to a night out at a local indoor golf bar. As a new mother my tiredness took over whilst booking and I accidentally bought an extra ticket. 

I emailed the company straight away explaining my mistake. 

I get it. I made the mistake. But there would only be 5 of us attending. 

The company are refusing to refund as per their policy of no refunds. I just find this very unfair. I wasn’t cancelling, I just wanted a bit of support on a simple mistake. 

Has anyone had anything similar?

Sandtree

Look at the other thread here of someone who booked a flight drunk and when sobered up realised they couldnt use the flight.

Leisure activities on a specified date are exempt from cooling off rules and so you are down to the mercy of the company... or finding an extra friend to tag along

Alderbank

If you weren't cancelling (the extra ticket) what were you doing?

Aylesbury_Duck

Just go along, enjoy the evening and resolve not to go there again.  It's a mistake, and it's a shame they aren't prepared to exercise a little leniency, but perhaps they have plenty of custom and don't need to do so.

unholyangel

Maybe someone has a friend they can bring and it could end up being a "happy accident"?

neilmcl

I don't see any Consumer Rights issues here.

JJ_Egan

I was very tired and backed the wrong horse in the 3-15  , as i got the names mixed up with my order from the chemist .

cx6

They were robbed - robbed I tell you...

crwcrw

Alderbank said:

If you weren't cancelling (the extra ticket) what were you doing?

They don’t accept cancelling tickets either. 

crwcrw

Sandtree said:

Look at the other thread here of someone who booked a flight drunk and when sobered up realised they couldnt use the flight.

Leisure activities on a specified date are exempt from cooling off rules and so you are down to the mercy of the company... or finding an extra friend to tag along

Thanks for this! Will check it out!

Alderbank

crwcrw said:

Alderbank said:

If you weren't cancelling (the extra ticket) what were you doing?

They don’t accept cancelling tickets either. 

You say you weren't cancelling. So if you weren't asking them to cancel that ticket what were you asking them to do?