I feel robbed!

born_again

So when you turn up explain the mistake and will they offer a discount on some drinks. Might not get the full amount back, but anything is better than nothing.

macman

You don't 'feel robbed'. You just feel a bit daft for getting the numbers wrong. So why blame anyone else?

Ergates

Alderbank said:

crwcrw said:

Alderbank said:

If you weren't cancelling (the extra ticket) what were you doing?

They don’t accept cancelling tickets either. 

You say you weren't cancelling. So if you weren't asking them to cancel that ticket what were you asking them to do?

Presumably she means she wasn't cancelling the whole thing.

pinkshoes

Just take someone else as a nice gesture. 

TELLIT01

The OP says she recently treated friends.....  I take that as meaning the event is now past so it won't be possible to take somebody else.  Irrespective of that, non-refundable usually means exactly that and it's up to the purchaser to ensure they order what they actually want/need.  Looking at it from the venues point of view, it would be very easy for somebody to change their mind at the last minute and demand money back.

Silver_Shark

TELLIT01 said:

The OP says she recently treated friends.....  I take that as meaning the event is now past so it won't be possible to take somebody else.  Irrespective of that, non-refundable usually means exactly that and it's up to the purchaser to ensure they order what they actually want/need.  Looking at it from the venues point of view, it would be very easy for somebody to change their mind at the last minute and demand money back.

Ah yes, perhaps one friend couldn't make it there.

Pollycat

Didn't it alert you that you'd booked 6 tickets instead of 5 by the price shown before you clicked on 'buy'?