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online store closed who to claim for damaged goods?
We bought a school bag for my son at the end of the summer from schoolbagstation.com which now does not exist. The brand is HYPE so not a cheap schoolbag. Two of the zips have broken so we tried to contact the people we bought it from with no luck. What is our next steps to get this replaced?
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Ebay account verification & with holding my money. Is this theft/blackmail?
Hi. We have been an Ebay seller for 16 years & with a 100% feedback history through out. As of today Ebay are with holding our sold items funds (£186.00) until we supply further personal data to verify our account. We have had it out with them this afternoon via their chat box & so far we are resisting to their requests.…
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Odd Resolver Information Request…
Hi, I wasn’t sure where to put this question, so hope this will do. I've opened a complaint to Booking.com via Resolver after a stay in a dreadful & filthy supposedly 4* hotel ive had a reply to my Resolver inbox asking the following in order that they can respond This looks dodgy to me, given the PIN number request & that…
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Order not received issue
I placed an order online on the 13th October, paying the extra for 24 hour tracked delivery. Had a dispatch email but no tracking from the company. The orders never arrived, despite several emails I've not even had a reply! Yesterday I spoke to the bank who advised I started a chargeback as I'd paid the £93.50 on my Visa…
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Item not received
I'm after some guidance with a situation involving Royal Mail 48 Tracked ( Not Signed) Delivery. I ordered an item from an online discount Fragrance company ( £56) and was informed that my item would be delivered via Royal Mail 48 Tracked but not signed for. The company emailed me notice that the item had been dispatched…
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Viagogo. Have people received their money back?
Hi, I'm new to this website. Never in my life been scammed before. Ordered some tickets online in a hurry to get in the queue, after googling ticketmaster. Stupidly, viagogo came up in my inbox after I ordered 4 tickets. Came to just over £600. No terms and conditions when I first did the order. Since then, I had an email…
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Samsung upgrade programme
I purchased a samsung phone from samsung as i have a sim deal free with my tv provider. The phone was £15 per month for 2 years but if you paid an extra £3 per month this entitled you to the latest handset every 12 months. I have now had the phone 12.5 months and cannot get the new phone. I have contacted samsung and they…
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Boots - wrong items despatched
I recently placed an online order with Boots for a reasonably expensive aftershave. They despatched face masks of considerably lower value accidentally. When I called them they insisted I had to take the incorrectly despatched items to a store before they would despatch the items I had ordered/paid for. I explained I had…
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Fedex seeking 'ancillary charge' alongside import tax
Hi All, I purchased some items from Belgium and at the time I understood I would have to pay import tax charges due on receiving them. When I got the invoice from Fedex however, I was surprised to see an additional charge for a 'disbursement fee' of £12. The import tax itself amount to £94.80 however Fedex are seeking…
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Hotel cancelled breakfast provided with the room costs
We booked a hotel several weeks ago and looked for one which described it provided breakfast as part of the overnight stay costs. This stay is for 3 nights starting tomorrow night (04/11/2021). Yesterday morning we received an email from them stating that due to staff self isolating they are on skeleton staff and now will…
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Water meters
Hi has anyone got any advice. We moved into our new house 2 years and 3 months ago, after buying the property, we found out that it had a water meter. At no point in going through the sale, or in the property sale information or descriptions was it mentioned that it had the water meter installed. Had it we would have…
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AX Paris Refund - Warning
Warning to anyone who shops in AX Paris! As well as being charged individual postage on each item you return (even if they are in the same parcel) you are also charged VAT! I’ve never seen this before on returns but after paying £38.95 for a dress I am only being refunded £31.05! They are also very slow at processing…
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Data breach compensation
I recently saw this advert. I assume this company take a cut of any compensation they secure. Does anyone know if their claims are true - am I likely to be able to get compensation? And if so is there a way to claim myself, thus avoiding losing a cut to the middle men?
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Faulty DFS sofa
We had a sofa and chair delivered from DFS in June, initially missing legs and cushions, now missing cushion inserts and a replacement of a half the sofa foam/cover as it’s faulty. We’re constantly given timescales they never meet and have an upheld complaint with the furniture ombudsman and finance company - but still…
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Insurance Claim for Items damaged by a 3rd party
Hi All, Looking for some advice, been googling and still cant find a straight answer. I've been in a situation recently where I needed some work done on my property, as part of that the company doing the work employed a removal and storage company to remove and store some belongings until completion of the work. Upon…
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Amazon help
I would be grateful if somebody could offer me some advice, I am asking on behalf of my brother who is past himself with chew he's having with Amazon. Firstly he has been a customer of theirs for a lot of years and had no problems at all. He received an email from them a couple of months ago stating he was no longer able…
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A company refuses to refund us £545 after having sent the goods back
Hello, a brand newbie here with a question whether we stand a chance at a small claims court: In late September we ordered a dog kennel from a company in Kent. We placed the order on the phone, paying £545. We clearly told them the access to our garden was limited (through a narrow gate in our neighbour's garden) and even…
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Gambling app closed me down
I use a couple of apps but one called Novibet closed me down without notice and won’t give a reason. I deposited £10 and withdrew 41p along with it and next day closed down how to I appeal or complain? Perhaps they don’t like you using the free spin wheels yet it’s only ever pennies you win.
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Return goods to US?
My partner bought a couple of clothing items from a website (chic me). One came damaged and the other was the wrong size. She contacted Chic Me straight away to inform them she was rejecting the goods. They kept coming back with increasing offers of partial discount which were all rejected and a dispute case opened with…
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Go straight to trading standards
Couple of months ago husband enjoying his usual Sainsbury’s Weetabix breakfast when he bit into something metal, ( damaged his tooth which needed treatment). The offending object was A METAL NAIL/TACK. Very shocked and surprised we took it and the batch details from the box back to Sainsbury’s and spoke to manager, who…
