Odd Resolver Information Request…

Rockinhippy

Hi, 

I wasn’t sure where to put this question, so hope this will do.

I've opened a complaint to Booking.com via Resolver after a stay in a dreadful & filthy supposedly 4* hotel 

ive had a reply to my Resolver inbox asking the following in order that they can respond 

This looks dodgy to me, given the PIN number request & that I’ve already added the email & booking ref information 


am I being paranoid here… thank you 

We need a bit more information to help you faster and better. Please reply to this email with the following details:

• Confirmation number: 
• PIN number: 
• Email address used to make the reservation: 
• Accommodation name and location: 
• Check-in and check-out dates:

Aylesbury_Duck

Rockinhippy said:

Hi, 

I wasn’t sure where to put this question, so hope this will do.

I've opened a complaint to Booking.com via Resolver after a stay in a dreadful & filthy supposedly 4* hotel 

ive had a reply to my Resolver inbox asking the following in order that they can respond 

This looks dodgy to me, given the PIN number request & that I’ve already added the email & booking ref information 


am I being paranoid here… thank you 

We need a bit more information to help you faster and better. Please reply to this email with the following details:

• Confirmation number: 
• PIN number: 
• Email address used to make the reservation: 
• Accommodation name and location: 
• Check-in and check-out dates:

Seems fair enough to me, especially if it's come through their own secure messaging system.  There's no personal or card details on there.

born_again

Why use a 3rd party company when you can go straight to Booking.com & complain.

Booking.com complaints email & Phone number

1. Complaint via Phone number : 0203 564 6725.
2. The Complaint via Email : customer.care@booking.com.
3. Complaint via Support Form : Booking.com Support Form.
4. Booking.com complaint website : www.booking.com.

https://secure.booking.com/dispute_resolution.en-gb.html

k3lvc

born_again said:

Why use a 3rd party company when you can go straight to Booking.com & complain.

Booking.com complaints email & Phone number

1. Complaint via Phone number : 0203 564 6725.
2. The Complaint via Email : customer.care@booking.com.
3. Complaint via Support Form : Booking.com Support Form.
4. Booking.com complaint website : www.booking.com.

https://secure.booking.com/dispute_resolution.en-gb.html

Because a certain unnamed site made assertions that using their partner site would reap better results/rewards.

Instead what happened was it added in a third party, a whole load of bureaucracy and the likelihood that any company with its head screwed on relegated 'Resolver' complaints to the bottom of the pile